Cristina Santoyo
Lufkin,TX
Summary
Driven and empathetic professional with a proven track record at CommonSpirit Health, Enhanced patient care through bilingual communication and relationship building. Demonstrated flexibility and commitment, ensuring quality service and efficient scheduling for over 30 doctors.
Overview
6
6
years of professional experience
Work History
Patient Access Representative Lead
CommonSpirit Health
Lufkin, TX
10.2018 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Schedule appointments and take detailed messages for nurses for over 30 doctors around Lufkin, Lake Jackson and College Station.
Education
Angelina College
Lufkin, TXLufkin High School
Lufkin, TX05.2004
Skills
- Patient Registration
- Phone and Email Etiquette
- Money Handling
- Relationship Building
- Payment Processing
- English and Spanish language Fluency
- Caring and Empathetic
- Punctual and Hardworking
Timeline
Patient Access Representative Lead
CommonSpirit Health
10.2018 - Current
Angelina College
Lufkin High School