Michelle Hicks

• Streamlined appointment scheduling and registration processes for patients.
• Resolved patient inquiries and complaints efficiently to enhance satisfaction.
• Coordinated communication channels between medical staff and patients for clarity.
• Monitored daily workflow to ensure accuracy and efficiency among staff members.
• Maintained comprehensive patient records and documentation systems for compliance.
• Provided training and support to new representatives to foster team development.
• Implemented customer service best practices to elevate service standards.
• Developed strategies aimed at improving overall patient service processes.

• Welcomed patients and families warmly, establishing a positive first impression.
• Accurately collected and verified patient demographic and insurance data.
• Efficiently scheduled appointments through electronic health record systems.
• Addressed patient inquiries regarding services and appointments in a timely manner.
• Streamlined check-in processes at the front desk for smooth operations.
• Provided clear explanations of office policies and insurance details to families.
• Worked closely with clinical staff to ensure effective communication about patient needs.
• Adhered to HIPAA regulations when handling sensitive patient information.

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• Greeted patients and families with a friendly and welcoming demeanor.
• Collected and verified patient demographic and insurance information accurately.
• Responded to patient inquiries regarding services and appointment details promptly.
• Coordinated patient check-in processes to ensure smooth workflow at the front desk.
• Assisted in managing patient flow to minimize wait times during busy periods.
• Collaborated with clinical staff to facilitate seamless communication regarding patient needs.
• Applied HIPAA privacy and security regulations while handling patient information.
• Collected co-pays and other payments from patients at time of service.
• Answered phones promptly in a professional manner.
• Scanned documents into electronic medical records system.
• Verified insurance coverage for services provided by the facility.
• Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.

• Served as patient access representative in trauma ER, facilitating efficient patient intake processes.
• Acted as patient access representative in gynecology office, managing appointment scheduling and insurance verification.
• Functioned as unit clerk on surgical medical floor, coordinating patient records and staff communications.
• Provided administrative support as private secretary to oncology surgeon, enhancing operational workflow.
• Contributed 13 years at Cox Health, advancing through multiple roles while gaining extensive healthcare experience.