Venetta Taggart
Philadelphia,PA
Summary
Lead Patient Access Representative experienced in managing front desk operations and maintaining accurate patient records. Enhanced operational efficiency and patient satisfaction through strong problem-solving, multitasking, and interpersonal skills. Specialized in patient registration, insurance verification, and healthcare billing processes, fostering effective communication within healthcare teams.
Overview
1
1
year of post-secondary education
12
12
years of professional experience
Work History
Lead Patient Access Representative
Trinity Health
Philadelphia, Pa
08.2014 - Current
- Patient registration
- Patient admissions
- Copay collection
- Trained peers on best practices in workflows
Surgical Coordinator- Surgery/Gynecologist
Jefferson Health
Philadelphia, Pa
02.2021 - 07.2026
- Coordinated surgical schedules across Jefferson Health perioperative services and surgeon calendars.
- Verified insurance authorizations and referrals for surgical procedures.
- Communicated preoperative instructions to patients and families.
- Prepared charts, consents, and procedure packets for operating room teams.
- Managed surgical case documentation in electronic health records.
- Tracked test results and clearance requirements before surgery dates.
- Supported Jefferson Health workflows through accurate daily coordination and follow-up.
- Scheduled pre-operative appointments with patients, obtained consent forms and collected necessary insurance information.
- Answered phone calls from patients inquiring about upcoming scheduled surgeries or follow up visits.
- Managed scheduling of multiple surgeries on a daily basis, coordinating availability of surgeons
- Acted as liaison between physicians, vendors, insurance companies, patients and their families regarding surgical procedures.
- Verified patient eligibility for particular types of surgeries based on health plan guidelines or coverage limitations.
- Educated patients on pre-operative instructions such as fasting requirements prior to undergoing anesthesia.
- Entered data into electronic medical record system accurately and timely using ICD-10 coding standards when applicable.
- Coordinated work processes and routed paperwork to appropriate physicians and staff members.
- Checked patient insurance and collected pre-authorizations from providers.
- Scheduled follow-up appointments as designated by physician.
- Located scheduling barriers and implemented appropriate solutions.
- Worked with operating facilities to schedule procedures on behalf of surgeons.
- Financial counseling
Site Supervisor
Einstein
Philadelphia, Pa
07.2018 - 02.2021
- Oversaw daily office operations to ensure smooth workflow
- Surgical billing
- Facilitated colleague onboarding to enhance integration and support
- Conducted colleague evaluations to assess performance and identify development opportunities
- Time keeping
Education
Certificate - Medical Billing
Drexel University
Philadelphia, PA 09.2002 - 12.2002
Certified Medical Assistant - Medical Assistant
Star Technical Institute
Philadelphia, Pa 07.1999 - 05.2000
Skills
- Surgical scheduling
- Insurance verification
- Prior authorization
- Referral coordination
- EMR documentation
- Patient intake
- Chart preparation
- Medical billing
- Insurance billing
- Fee collection
- Patient identity verification
- Patient follow-up
- Appointment scheduling
- Pre-admission requests
- Patient feedback management
- Patient training
- Effective problem solving
- Attention to detail
- Multitasking
- Data entry
- HIPAA compliance
- Health insurance knowledge
- Epic systems management
- Team management
- Training coordination
- Training and mentoring
- Team collaboration
- Conflict resolution
- Strong leadership
- Interpersonal skills
- Customer service
- Strong empathy
- Adaptable to change
- Problem solving
- Diagnostic scheduling
- Financial advising
- Patient interaction
- Multi-channel communication
- Customer service
- Patient training
- Diagnostic scheduling
Timeline
Surgical Coordinator- Surgery/Gynecologist
Jefferson Health
02.2021 - 07.2026
Site Supervisor
Einstein
07.2018 - 02.2021
Lead Patient Access Representative
Trinity Health
08.2014 - Current
Certificate - Medical Billing
Drexel University
09.2002 - 12.2002
Certified Medical Assistant - Medical Assistant
Star Technical Institute
07.1999 - 05.2000