Brooklyn Hill
Jackson,OH
Summary
Experienced Healthcare Operations Professional with over 10 years in administrative and fiscal workflows within hospital and ambulatory settings. Expertise in billing support, insurance verification, scheduling, and compliance in high-volume environments. Coordinates cross-departmental efforts, manages data efficiently, and maintains organized financial and operational records.
Overview
11
11
years of professional experience
Work History
Lead Patient Access Representative
Nationwide Children's Hospital
Athens, OH
10.2024 - Current
- Lead daily front-end administrative operations including registration, scheduling, and check-in workflows.
- Ensure accuracy of patient demographic, insurance, and billing-related data to support compliance and revenue integrity.
- Managed monthly staff schedules and coverage calendars to ensure optimal front-end operations.
- Trained and onboarded new staff to enhance team competency and service delivery.
- Collaborated with leadership and off-site management to align operational updates and staffing needs.
Lead Medical Scribe
Holzer Health System
Gallipolis, OH
10.2014 - 10.2024
- Led team of medical scribes, overseeing workflow and staff scheduling while enhancing training and ensuring documentation accuracy.
- Documented provider encounters in real time, maintaining accurate and compliant records to support patient care.
- Entered provider-directed orders for labs, imaging, procedures, and referrals.
- Assisted with billing processes and coding accuracy to ensure compliance.
- Coordinated provider schedules and follow-up appointments to optimize patient flow and enhance access to care.
Medical Assistant
Holzer Health System
Gallipolis, OH
10.2014 - 10.2024
- Prepared patient charts and documentation.
- Entered orders in the EMR and supported billing and coding processes.
- Coordinated scheduling of medical procedures to ensure timely patient care. and follow-ups.
- Supported workflows by coordinating tasks among team members. while maintaining accurate records.
Education
Associate Degree - Medical Office Administration
University of Rio Grande
Rio Grande, OHSkills
- Administrative & Fiscal Support
- Billing and Coding Support
- Insurance Verification and Data Accuracy
- Records Management & Compliance
- Scheduling and Calendar Coordination
- Data Entry and Documentation Auditing
- Interdepartmental Communication
- Workflow Coordination
- High-Volume Operations
- Epic
- Athena
- TouchWorks
- Microsoft Office
- Spreadsheets
Timeline
Lead Patient Access Representative
Nationwide Children's Hospital
10.2024 - Current
Lead Medical Scribe
Holzer Health System
10.2014 - 10.2024
Medical Assistant
Holzer Health System
10.2014 - 10.2024
Associate Degree - Medical Office Administration
University of Rio Grande