Lorrie Strong

Lead Patient Access Representative

Cape Cod Healthcare

Hyannis, MA

04.1994 - Current

Acts as a resource for Patient Access reps when questions or problems arise.
Ensure effective daily department operations and participate in the staffing process to ensure adequate staffing in all registration areas.
Assist department manager with training and orienting new employees.
Provides patient receipts and posts payment information into financial system.
Interview patient and/or patient representative to obtain required information necessary to complete the registration process in the hospital information system and maintains the accuracy, confidentiality and integrity of the automated database.
Coordinate and communicate accurate and updated registration/admission/and pre-admission activities with Medical Records, Care/Case Management, Utilization Management, Physicians' offices, Patient accounts, and any other hospital departments, as may be required, to support the appropriate, accurate, safe and effective patient care.
Initiate and maintain organized files and records, related to orders, payer authorizations, booking slips, schedules, and others per department procedure.
Contacts patients, employers, insurers and patient representatives to obtain insurance and other information necessary to secure hospital reimbursement, verifies benefits and pre-certifies all insurance plans to ensure maximum reimbursement to the hospital.
Verifies benefits, utilizing insurance verification systems. Obtains referrals and authorizations required and documents complete information, along with approved bed status, if applicable, in the computer system. Obtains pre-certifications in a manner to ensure maximum allowable reimbursement to the hospital.

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