Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Accomplishments
Timeline
Kimberly N Grayer

Kimberly N Grayer

Macon,Georgia
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill

Summary

A dedicated Patient Access Representative with the track record of successfully handling busy medical office tasks to serve diverse populations. Career-minded and organized professional skillful in maintaining patient accounts, arranging immediate medical care and verifying insurance claims. Familiar with medical and clinical terminology coupled with proficiency in MS Office.

Flexible hard worker ready to learn and contribute to team success.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

23
23
years of professional experience

Work History

Lead Patient Access Representative

Atrium Health Navicent
04.2020 - Current
  • .
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Resolved patient billing issues in line with established guidelines.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Greeted and assisted patients with check-in procedures.
  • Verified patient insurance eligibility and entered patient information into system.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.

IT Support Specialist

Atrium Health Navicent
01.2020 - 04.2023
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Offered new customers training to reduce frustration and improve customer satisfaction.
  • Used ticketing systems to manage and process support actions and requests.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Wrote and reviewed tickets to request maintenance to various types of equipment.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Answered questions and provided information to customers about new software or hardware.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Translated complex technical issues into digestible language for non-technical users.

Information Referral Specialist

Georgia Secretary Of State
12.2005 - 05.2008
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Organized patient records and database to facilitate information storage and retrieval.

Collections Representative

Kaybee Of Maacon
04.2001 - 01.2006
  • Processed payments and contracts on accounts.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Reviewed collection reports to determine status of collections and amounts of outstanding balances.
  • Counseled debtors on payment options and arranged installment agreements.
  • Used skip tracing resources to locate debtors and updated information in company system.
  • Recorded all information regarding financial status of customers.
  • Negotiated to collect balance in full.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Handled outbound and inbound calls daily with goal of collecting owed debt.

Education

Technical Certificate - Customer Service Specialist / Business Admission

Central Georgia Technical College, Macon, GA

High School Diploma -

Southwest High School, Macon, GA
06.1990

Skills

  • Multitasking and Organization
  • Registration and Admissions
  • Patient Education
  • Work Quality Evaluation
  • Customer Service
  • Verbal and Written Communication
  • Flexible Schedule
  • Phone and Email Etiquette
  • Call Center Experience
  • It Support
  • Microsoft Azure
  • Leadership Skills
  • Filing
  • Data Entry Skills
  • Scheduling
  • Ability To Multitask
  • Communication Skills
  • Company Policies And Procedures
  • Performance Evaluations
  • Office Management
  • Detail-Oriented
  • Strong Computer Skills
  • Supervise Staff
  • Communication
  • Appointment Scheduling
  • Training and mentoring
  • Effective problem solving
  • HIPAA Compliance Knowledge
  • Adaptable to change
  • Insurance Verification Expertise
  • Patient check-in
  • Scheduling Diagnostic Procedures

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Work-life balanceCareer advancementPaid sick leaveHealthcare benefitsFlexible work hoursTeam Building / Company Retreats4-day work weekPaid time off401k matchCompany CultureWork from home optionStock Options / Equity / Profit SharingPersonal development programs

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Trained and mentored 4 new staff on proper procedures, service standards and compliance.

Timeline

Lead Patient Access Representative - Atrium Health Navicent
04.2020 - Current
IT Support Specialist - Atrium Health Navicent
01.2020 - 04.2023
Information Referral Specialist - Georgia Secretary Of State
12.2005 - 05.2008
Collections Representative - Kaybee Of Maacon
04.2001 - 01.2006
Central Georgia Technical College - Technical Certificate, Customer Service Specialist / Business Admission
Southwest High School - High School Diploma,

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Kimberly N Grayer