Lori Turcotte

Mat-Su Regional Medical Center - Urgent Care

Wasilla , AK

11.1991 - Current

Performed clerical tasks such as filing, faxing, copying., as requested.
Handled cash transactions accurately according to established procedures.
Collaborated closely with clinical staff members regarding scheduling conflicts or cancellations due to unforeseen circumstances.
Provided guidance on proper completion of forms related to registration processes.
Greeted patients and visitors, verified patient information, and collected copayments for services rendered.
Maintained accurate patient records in accordance with HIPAA regulations and organizational policies.
Conducted insurance eligibility verifications to ensure coverage of services provided.
Assisted patients with questions regarding their accounts or billing issues.
Provided customer service support by answering phones and responding to inquiries from staff and the public.
Processed payments received from patients, reconciling receipts with daily deposits.
Maintained confidentiality of patient information at all times in compliance with HIPAA regulations.
Verified insurance benefits prior to patient visits to maximize reimbursement potential.
Answered incoming calls from patients or providers seeking assistance or providing updates on existing cases.

Summary