Cristina Serrano
Austin,TX
Summary
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.
Overview
11
11
years of professional experience
Work History
Housekeeping Supervisor
Austin Proper Hotel
Austin, TX
11.2019 - Current
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Communicated repair needs to maintenance staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
Housekeeping Room Attendant
GW Marriott
Austin, TX
11.2016 - 10.2019
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Housekeeping Room Attendant
Homewood Suites
Austin, TX
01.2014 - 10.2016
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Housekeeping Room Attendant
Hampton Inn By Hilton
Laredo, TX
04.2013 - 10.2013
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Skills
- Cleaning Practices
- Guest Relations
- Training and Mentoring
- Cleaning and Sanitation
- Room inspection
- Housekeeping knowledge
Timeline
Housekeeping Supervisor
Austin Proper Hotel
11.2019 - Current
Housekeeping Room Attendant
GW Marriott
11.2016 - 10.2019
Housekeeping Room Attendant
Homewood Suites
01.2014 - 10.2016
Housekeeping Room Attendant
Hampton Inn By Hilton
04.2013 - 10.2013