Cristina Serrano
3617 Wall Ave,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Team Leader/Supervisor
MWG NCNU AAA
Richmond , CA
01.2022 - Current
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Monitored operations and reviewed records and metrics to understand company performance.
- Analyzed key performance indicators to identify effective strategies.
ERS TECHNICIAN/Supervisor
Fortes Brothers
Richmond, CA
04.2017 - 12.2019
- Ordered supplies and managed inventory.
- Resolved customer issues and provided creative solutions.
- Monitored driver performance and provided guidance on safety measures.
- Developed effective training programs for new drivers.
- Maintained accurate records of daily driver activities including hours worked, miles driven, deliveries made.
Towing Dispatcher/Office Manager Assistance
Bill wrens towing
San Francisco , CA
02.2007 - 09.2013
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Reviewed files and records to obtain information and respond to requests.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Education
High School Diploma -
Aptos High School
Aptos, CA06.2002
Skills
- Total team player
- Smith System Trainer
- Bilingual fluent Spanish
- Team Supervision
- Expert Active listening
- Expert Customer Service
- Reliable
- Excel
- Words
- Power point
- SSCS
Timeline
Team Leader/Supervisor
MWG NCNU AAA
01.2022 - Current
ERS TECHNICIAN/Supervisor
Fortes Brothers
04.2017 - 12.2019
Towing Dispatcher/Office Manager Assistance
Bill wrens towing
02.2007 - 09.2013
High School Diploma -
Aptos High School
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