CRISTINA SOSA
Weston
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Front Office Agent/Supervisor
Winter Haven Hotel
04.2023 - Current
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Collaborated with housekeeping staff to ensure rooms were ready for guests upon arrival.
- Provided exceptional concierge services by making restaurant reservations or arranging transportation for guests upon request.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Hostess/Server
Gianni's at the Former Versace Mansion
02.2022 - 03.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Cashier
Bravo Supermarket
03.2020 - 08.2021
- Maintained knowledge of store products and services to offer quality recommendations to customers
- Answered incoming phone calls to offer information to customers and direct callers
- Assisted customers with product refunds and returns
- Trained new employees on handling transactions, providing quality customer service and adhering to store procedures
Front of House Team Member
Chick Fil A
02.2020 - 09.2020
- Interacted positively and communicated clearly with each guest to create positive experiences
- Investigated and resolved complaints regarding food quality, service, or accommodations
- Trained in multiple kitchen stations to offer skilled support during rush periods
- Received and handled customer complaints in line with company procedure
Education
Bachelor of Science - Psychology
University of Central Florida
Orlando, FL08.2022
Skills
- Customer service
- Process transactions
- Guest services
- Organization
- Multitasking
- Prioritization
- POS system management
- Time management
- Conflict resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Office Agent/Supervisor
Winter Haven Hotel
04.2023 - Current
Hostess/Server
Gianni's at the Former Versace Mansion
02.2022 - 03.2023
Customer Service Cashier
Bravo Supermarket
03.2020 - 08.2021
Front of House Team Member
Chick Fil A
02.2020 - 09.2020
Bachelor of Science - Psychology
University of Central Florida
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