Cristina Tendilla
Queens,NY
Summary
Customer-focused professional with expertise in customer service and retail operations, fluent in Spanish and English. Skilled in issue resolution and enhancing customer satisfaction while maintaining accurate records for efficient operations. Experienced in administrative support, data entry, and time management, driving productivity and ensuring timely task completion.
Overview
4
4
years of professional experience
Work History
Store Support
Whole Foods Market
Manhattan, USA
03.2023 - Current
- Welcomed customers by addressing inquiries to enhance their shopping experience.
- Identified customer issues and resolved product or service complaints to improve satisfaction.
- Adjusted work hours to meet team demands during peak times.
Assistant
NYC Trade Printers
Woodside, USA
07.2022 - 01.2023
- Prepared packages for shipment and courier services, ensuring prompt delivery to customers.
- Created and updated physical records and digital files, maintaining accurate and compliant documentation.
- Collaborated with associates to support specific business operations effectively.
Seasonal Customer Service and Cashier
M&M Store
New York, USA
- Processed cash and card transactions, ensuring accuracy and speed to minimize wait times.
- Assisted customers with product inquiries and purchases, contributing to customer satisfaction and repeat business.
- Restocked shelves and organized sales floor, improving accessibility and enhancing shopping experience.
- Provided support during busy holiday season
Education
High School Diploma -
Hillcrest High School
Jamaica, NY06-2022
Associate of Science - Dental Laboratory Technology
New York City College of Technology
Brooklyn, NY08-2026
Skills
- Point-of-sale system management
- Customer service
- Customer engagement
- Issue resolution
- Conflict resolution
- Stock management
- Basic accounting
- Microsoft Office Suite
- Email communication
- Multitasking
- Attention to detail
- Communication
- Quality assurance
- Flexible work schedule
Languages
- Fluent in Spanish
- Fluent in English
Extracurricular Activities
Volunteer, Community Food Pantry, Jamaica, NY, 07/21, Present, Assisted with organizing and distributing food packages to over 200 families weekly, ensuring smooth and efficient operations., Managed inventory by tracking donations and restocking shelves to maintain accurate records., Welcomed and guided visitors, providing support and creating a positive and inclusive environment for all community members.
Timeline
Store Support
Whole Foods Market
03.2023 - Current
Assistant
NYC Trade Printers
07.2022 - 01.2023
Seasonal Customer Service and Cashier
M&M Store
High School Diploma -
Hillcrest High School
Associate of Science - Dental Laboratory Technology
New York City College of Technology