CRISTINA Terry
Casper,WY
Summary
Reliable profession with strong customer service skills. Known for effective communication and problem solving skills. Experience in building parent and client relationships. Ensuring compliance with regulations.
Overview
4
4
years of professional experience
Work History
Licensed Insurance Producer
Mike Lougee State Farm
Casper, WY
12.2024 - Current
- Developed insurance solutions for clients based on individual needs and risk assessments.
- Conducted thorough policy reviews to ensure compliance with state regulations and customer needs.
- Built strong relationships with clients, leading to increased referrals and business growth.
- Collaborated with team members to enhance client engagement strategies and improve customer service.
- Educated clients on coverage options, benefits, and claims processes to make informed decision-making.
- Managed approximately 60 incoming calls, voicemails, texts and emails per day from customers.
Bartender & Cashier
Uncorked Fine Wine And Spirits
Casper, Wy
05.2024 - Current
- Managed bar inventory, ensuring timely restocking of popular items and minimizing waste.
- Cultivated relationships with customers, fostering loyalty through personalized service and recommendations.
- Monitored compliance with health and safety regulations to maintain a safe drinking environment.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Processed customer transactions with accuracy and efficiency.
- Greeted customers entering store and responded promptly to customer needs.
Head Cheerleading Coach
Centennial Junior High School
Casper, WY
10.2022 - 07.2024
- Developed and implemented training programs enhancing team performance and skill development.
- Coordinated practice schedules, ensuring optimal use of facilities and resources.
- Mentored student-athletes, fostering leadership skills and personal growth.
- Collaborated with school administration to promote cheerleading program visibility and recruitment efforts.
- Ensured adherence to safety protocols during practices and events, prioritizing athlete well-being.
- Cultivated positive relationships with parents and community members, enhancing support for the program.
Education
High School Diploma -
Turpin High School
Turpin05.2005
Skills
- Customer service
- Appointment management
- Customer needs assessment
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
Timeline
Licensed Insurance Producer
Mike Lougee State Farm
12.2024 - Current
Bartender & Cashier
Uncorked Fine Wine And Spirits
05.2024 - Current
Head Cheerleading Coach
Centennial Junior High School
10.2022 - 07.2024
High School Diploma -
Turpin High School