Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cristina Torres

Bellflower,CA

Summary

Dynamic leader with proven expertise in customer service and team leadership, honed at Walt Disney Parks and Resorts. Excelled in critical thinking and computer proficiency, enhancing customer satisfaction and team performance. Skilled in conflict resolution and efficient data management, achieving significant improvements in employee engagement and customer loyalty.

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

3
3
years of professional experience

Work History

Manager

LARCO 37
12.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.

Customer Service Representative

Walt Disney Parks and Resorts
03.2022 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

High School Diploma -

Mayfair High School
Lakewood, CA
06-2005

Skills

  • Customer service
  • Critical thinking
  • Team leadership
  • Data entry
  • Computer proficiency
  • Excel
  • Microsoft word
  • S2K

Timeline

Manager

LARCO 37
12.2022 - Current

Customer Service Representative

Walt Disney Parks and Resorts
03.2022 - 08.2024

High School Diploma -

Mayfair High School

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Cristina Torres