Cristina Taylor
San Antonio
Summary
Motivated customer service specialist with over 5 years of experience in a fast pace and team based environment.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
CVScaremark
San Antonio
09.2020 - Current
- Developed strong relationships with customers by providing personalized assistance and support.
- Conducted regular follow-up calls with customers after resolving their issues.
- Implemented innovative methods for streamlining the customer service process.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
Youth Care Worker
Southwest Keys Programs
San Benito
03.2017 - 05.2019
- Supervised calls between parents and guardians and children placed in care.
- Monitored the physical environment to ensure safety of clients and staff.
- Trained new employees on policies and procedures related to providing quality services.
- Facilitated group activities that promote socialization skills among youth in care.
Home health Provider
Caring For You
Brownsville
10.2017 - 12.2017
- Assisted with daily activities such as dressing and bathing
- Responsible for the house up-keep
- Cooking and laundry
- Escort to Medical appointments
- Ran errands such as pay bills and did groceries
- Assisted patients with daily living activities such as bathing, grooming and eating.
- Monitored vital signs such as blood pressure, heart rate, temperature and respiration.
- Transported patients to medical appointments or other activities as necessary.
Customer Service | Customer Service Specialist/Representative
Teleperformance
Brownsville
07.2014 - 02.2016
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
- Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
- Maintained up-to-date knowledge of product features and benefits.
Customer Service | Technical Support
American Customer Care
Brownsville
04.2012 - 01.2014
- Assisted customers with installation of new hardware and software applications.
- Identified potential areas for improvement in existing products or services.
- Troubleshot customer inquiries related to software and hardware issues.
Education
1 year of college credits -
University of Texas
Brownsville, TXSkills
- Customer service
- Technical support
- Conflict resolution
- Data entry
- Follow-up communication
- Customer relationship management
- Team collaboration
- Problem solving
- Time management
- Multicultural awareness
- Active listening
- Empathy and patience
- Multi-task management
Timeline
Customer Service Representative
CVScaremark
09.2020 - Current
Home health Provider
Caring For You
10.2017 - 12.2017
Youth Care Worker
Southwest Keys Programs
03.2017 - 05.2019
Customer Service | Customer Service Specialist/Representative
Teleperformance
07.2014 - 02.2016
Customer Service | Technical Support
American Customer Care
04.2012 - 01.2014
1 year of college credits -
University of Texas