Cristina Verdugo Castillo
Tolleson,Arizona
Summary
Proactive and detail oriented team player with strong organizational skills. Willing to take on and learn any task given to help meet team and department goals. My flexibility to changes allows me to adapt and conquer any challenges given.
Overview
8
8
years of professional experience
Work History
Back Office Specialist II
Upgrade Inc
01.2022 - Current
- SME in the Hardship & Charge-off process.
- Led cross training for hardships and refreshers for team members and led training for the HS team in back office.
- Worked with Product team in monitoring PL & PCL accounts for the completed & failed automation process.
- Review & set up reports off of Tableau for hardship related task in back office.
Negotiations Specialist
Freedom Financial Network
09.2019 - 12.2021
- Follow ethical codes that protect the confidentiality of client information
- Locate and use verification procedures to help client reach their end goal and graduation date
- Perform outbound calls to get approval for settlements in place for their accounts enrolled.
- Crossed reference accounts within the customer's program and credit card companies.
Welcome Call Specialist
Freedom Financial Network
10.2018 - 09.2019
- Performed inbound calls to verify and help prepare our clients for success in their program
- Spaa verification and document handling
- Inbound Turnbull Law Group Attorney call handling.
Bilingual Customer Service Representative
Macys Client Services
04.2016 - 12.2017
- Confirmed and verified appropriate changes were made to resolve clients' issues
- Verified information regarding to credit card statment inquiries
- Resolved issues regarding billing, late fees, & interest on client accounts.
Secretary Assistant
Taxes4U
12.2015 - 04.2016
- Handled inbound service inquiry calls
- Filed and organized client information
- Performed outbound calls to verify client information.
Education
Associates in Arts - Business Management
Phoenix Community College
Phoenix, Az05.2022
High School Diploma -
Sierra Linda High School
Phoenix, Az05.2014
Skills
- Bilingual - Fluent in Spanish & English
- Time Management Oriented
- Detail and Focus Oriented
- Able to Operate Multiple Computer Systems at once
Timeline
Back Office Specialist II
Upgrade Inc
01.2022 - Current
Negotiations Specialist
Freedom Financial Network
09.2019 - 12.2021
Welcome Call Specialist
Freedom Financial Network
10.2018 - 09.2019
Bilingual Customer Service Representative
Macys Client Services
04.2016 - 12.2017
Secretary Assistant
Taxes4U
12.2015 - 04.2016
Associates in Arts - Business Management
Phoenix Community College
High School Diploma -
Sierra Linda High School
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