Cristina Villarreal
Dallas
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Customer service driven and dedicated to giving white glove service.
Overview
4
4
years of professional experience
Work History
Inside Sales Support Rep
The Home Depot Inc
09.2022 - Current
- Serviced accounts all over the nation.
- Offered after-sale services to enhance customer experiences and relationships.
- Listened to customer needs to identify and recommend best products and services.
- Conferred with PAR & PSM to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Provided ongoing training to address staff needs.
- Reviewed completed work to verify consistency & quality.
- Established and enforced clear goals to keep employees working collaboratively.
- Resolved customer complaints and adjusted policies to meet customers needs.
Pro Desk Supervisor
The Home Depot Inc
07.2021 - 09.2022
- Provided ongoing training to address staff needs.
- Reviewed completed work to verify consistency & quality.
- Established and enforced clear goals to keep employees working collaboratively.
- Resolved customer complaints and adjusted policies to meet customers needs
Education
Master of Science - Biological And Physical Sciences
Dallas Baptist University
Dallas, TX05-2012
Skills
- Strategic Planning
- Multi-Tasking Strength
- Exceptional Customer Service
- Upselling
- Problem-Solving Skills
- Windows & Tableau Knowledge
- Peer Mentor
Timeline
Inside Sales Support Rep
The Home Depot Inc
09.2022 - Current
Pro Desk Supervisor
The Home Depot Inc
07.2021 - 09.2022
Master of Science - Biological And Physical Sciences
Dallas Baptist University
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