Cristina M Tenesaca Pacheco
Summary
Dynamic professional with a proven track record at Citibank, excelling in customer satisfaction and relationship building. Mastered cash handling and fraud prevention, boosting branch sales through strategic cross-selling. Recognized for outstanding service, setting performance benchmarks. Trained peers, enhancing team efficiency and service quality.
Professional banker skilled in customer relationship management, financial advising, and transaction processing. Proven track record in delivering client-focused solutions and meeting business objectives. Known for strong teamwork, adaptability, and communication skills. Adept at leveraging financial tools and resources to drive results and ensure client satisfaction.
Overview
10
10
years of professional experience
Work History
Personal Banker
Citibank
Mohegan Lake, NY
09.2021 - Current
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
- Supported managers in implementing operational improvements that increased efficiency across the branch network.
- Achieved recognition for outstanding customer service, setting benchmark for colleagues.
- Trained new personal bankers, elevating team performance and service quality.
Senior Service Associate
M&T Bank
Peekskill, NY
03.2021 - 09.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Teller
Citibank
Mohegan Lake, NY
10.2018 - 03.2021
- Processed customer transactions promptly, minimizing wait times.
- Maintained accurate records of customer transactions in line with bank procedures.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Executed wire transfers, stop payments and account transfers.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Educated customers on online banking and mobile banking applications.
- Assisted customers with banking needs and inquiries.
Home Health Aide
Family Home Services
Tarrytown NY
05.2016 - 11.2019
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
Camp Counselor
Sunrise Day Camp
Pearl River, NY
06.2015 - 08.2015
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Assisted in the successful management of daily operations such as meal planning, activity scheduling, and site maintenance.
- Worked with children of varying age, interest, skill, and developmental levels.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
Education
No Degree -
Westchester Community College
Valhalla, NYHigh School Diploma -
Walter Panas High Shool
Cortlandt Manor06-2014
Skills
- Relationship building
- Branch operations
- Customer service
- Customer satisfaction
- Cash handling
- Fraud prevention
- Banking policies and procedures
- Account maintenance
- Banking regulations
- Cash vault audit
- File maintenance
Languages
Spanish
Native or Bilingual
Timeline
Personal Banker
Citibank
09.2021 - Current
Senior Service Associate
M&T Bank
03.2021 - 09.2021
Teller
Citibank
10.2018 - 03.2021
Home Health Aide
Family Home Services
05.2016 - 11.2019
Camp Counselor
Sunrise Day Camp
06.2015 - 08.2015
No Degree -
Westchester Community College
High School Diploma -
Walter Panas High Shool