Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cristina Mendieta

North Hollywood,California

Summary

Customer Service Representative with a track record of delivering exceptional service and problem-solving, leveraging strong communication skills and a customer-centric approach to ensure client satisfaction. Summary of Qualifications: - 12 years of diverse experience in customer service roles, showcasing proficiency in active listening, conflict resolution, and delivering outstanding customer experiences. - Demonstrated ability to manage inquiries, resolve issues efficiently, and ensure customer satisfaction in various settings. - Exceptional communication skills, both verbal and written, enabling effective interaction with diverse customer bases.

Overview

7
7
years of professional experience

Work History

Program Coordinator

MEND
10.2022 - 10.2023
  • Oversaw MEND employment services, ensuring high-quality service delivery and meeting agency and funder goals
  • Conducted community outreach, developed training materials, and maintained detailed records for 50 caseload participants.
  • Developed and maintained relationships with external partners to facilitate program operations
  • Supervised media programming team and provided feedback to drive quality programming

Program Coordinator/Case Manager

AYE/Catholic Charities Los Angeles
05.2021 - 06.2022
  • Supervised 2 program staff and 8 volunteers, conducted outreach, and developed strong relationships with community partners.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Provided ongoing direction and leadership for program operations.

Community Referral Call Specialist

211 Family Services
12.2020 - 04.2021
  • Managed and responded to up to 85 calls daily, delivering high-quality information and referral services
  • Utilized active listening and empathy to assess caller needs, providing detailed information promptly
  • Demonstrated exceptional customer service skills by ensuring accurate and timely assistance to 85 volume of callers during COVID-19 pandemic
  • Handled inquiries efficiently, resolved issues, and ensured customer satisfaction in fast-paced environment
  • Leveraged scripts and other resources to answer questions and direct to appropriate resources
  • Answered 80 inbound customer service calls to assist with questions, concerns or problems

Customer Service Representative/Sales Associate

Ace Hardware, La Cañada
11.2019 - 02.2021
  • Provided excellent customer service, actively listened to customer needs, and demonstrated product features to ensure satisfaction
  • Managed multiple tasks, including resolving issues, computing costs, and ensuring accurate pricing.
  • Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving 100% of issues.

Job Developer

JVS
12.2016 - 07.2017
  • Conducted 20 vocational assessments, maintained 50 detailed client records, and liaised with community partners to enhance employment opportunities.
  • Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence
  • Assisted clients in exploring career options and vocational goals

Education

Bachelor of Science - Psychology

Grand Canyon University
Phoenix, AZ
10.2025

Los Angeles Certificate of Recognition -

East Los Angeles Community College
Sunland
06.2024

High School Diploma -

Verdugo Hills Senior High School
Tujunga, CA
06.2004

Skills

  • Retail Sales Customer Service
  • Customer Relations
  • Staff Training
  • Report Creation
  • Active Listening
  • Computer Proficiency
  • Typing Proficiency
  • Professional Telephone Demeanor
  • CRM Software
  • Call Center Operations

Languages

Spanish
Native or Bilingual

Timeline

Program Coordinator

MEND
10.2022 - 10.2023

Program Coordinator/Case Manager

AYE/Catholic Charities Los Angeles
05.2021 - 06.2022

Community Referral Call Specialist

211 Family Services
12.2020 - 04.2021

Customer Service Representative/Sales Associate

Ace Hardware, La Cañada
11.2019 - 02.2021

Job Developer

JVS
12.2016 - 07.2017

Bachelor of Science - Psychology

Grand Canyon University

Los Angeles Certificate of Recognition -

East Los Angeles Community College

High School Diploma -

Verdugo Hills Senior High School
Cristina Mendieta