Cristine Anderson
Portage
Summary
Dynamic and solution-oriented professional with 16 years of experience in the mortgage industry, specializing in client service, loss mitigation, and customer satisfaction. Proven expertise in communication, collaboration, and effective management of escalations demonstrates a commitment to delivering exceptional results. Eager to transition into a marketing and social media career by leveraging academic knowledge and extensive experience in digital advertising, social media management, and partnership negotiations. Aiming to contribute to strategic marketing initiatives within a progressive organization that values innovation and growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Retention Solutions Underwriter
Rocket Mortgage
09.2022 - Current
- Underwriting & Analysis: Analyze mortgage applications for clients in financial distress, specializing in underwriting for loan modifications and retention solutions to ensure compliance and risk mitigation.
- Cross-Functional Collaboration: Collaborate with various departments to assess creditworthiness, gather financial documentation, and determine the viability of loan modifications, showcasing expertise in detailed underwriting processes.
- Strategic Decision-Making: Prepare concise underwriting reports, present findings, and offer recommendations to senior management to enhance client retention and reduce loan default risks.
Marketing Manager
Woznicki Law
01.2022 - Current
- Digital Advertising: Strategically managed multiple Google Ads campaigns, resulting in significant engagement spikes for the law office.
- Analytics & Retention: Utilized Google Analytics to track and analyze website traffic, achieving an average monthly retention rate of 16% over six months.
- Social Media Management: Developed and executed engaging social media advertisements, posts, and updates on Facebook, Instagram, and LinkedIn, enhancing brand presence and client interaction.
Marketing Manager
Well Balanced Legal
01.2022 - Current
- Partnership Negotiations: Successfully negotiated partnership deals for consultancy programs, securing various speaking engagements for the business owner.
- Social Media Management: Implemented and managed social media advertisements and content on Facebook, Instagram, and LinkedIn, fostering community engagement and brand loyalty.
- Event Marketing: Represented the company at speaking events, effectively networking and promoting the business throughout these engagements.
Servicing Escalation Specialist
Rocket Mortgage
08.2013 - 09.2022
- Client Escalation Management: Effectively respond to and manage complaints and escalations from clients, prioritizing a resolution-focused approach for process improvement and enhanced client experience.
- Leadership & Analysis: Provide leadership to other business areas and executive-level team leadership by analyzing escalated client scenarios and suggesting resolutions.
- Problem Resolution: Resolve client problems, enhance customer service, and contribute to maintaining company integrity and profitability.
Education
Bachelor’s Degree - Marketing with a concentration in Social Media Marketing
Southern New Hampshire University
03-2024
Master’s degree - Marketing with a concentration in New Media and Communication
Southern New Hampshire University
11-2025
Skills
- Digital Advertising (Google Ads), Social Media Management (Facebook, Instagram, LinkedIn), Google Analytics, Partnership Negotiation, Event Marketing & Networking, Brand Development, Client Engagement
- Mortgage Underwriting, Risk Mitigation, Client Retention Strategies, Cross-Functional Collaboration, Strategic Decision-Making, Escalation Management, Customer Service Enhancement, Report Preparation & Presentation
Affiliations
American Marketing Association (AMA)
Certification
- Google Ads Certification
- Social Media Marketing in HubSpot Academy
Timeline
Retention Solutions Underwriter
Rocket Mortgage
09.2022 - Current
Marketing Manager
Woznicki Law
01.2022 - Current
Marketing Manager
Well Balanced Legal
01.2022 - Current
Servicing Escalation Specialist
Rocket Mortgage
08.2013 - 09.2022
Bachelor’s Degree - Marketing with a concentration in Social Media Marketing
Southern New Hampshire University
Master’s degree - Marketing with a concentration in New Media and Communication
Southern New Hampshire University
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