Hi, I’m
Cristine Cotoner
San Pedro,CA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
11
years of professional experience
Work History
Sykes PhilippinesCebu, Philippines
Customer Service Representative Agent
02.2016 - 12.2023
Job overview
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
VAF PhilippinesManila, Philippines
Outbound Cold-Caller
04.2022 - 07.2023
Job overview
- Prospected potential customers by cold calling businesses and individuals to renew free magazines subscription and also to offer free magazines to be sent to them.
- Developed and maintained relationships with clients through effective communication on the phone.
- Verifies name and address on the account.Ask few questions to make sure correct type of magazine is sent to the business establishment.
Department Of Social Welfare And DevelopmentTacloban,City, Philippines
Social Welfare Aide
06.2017 - 12.2018
Job overview
- Provided support to clients in need of social welfare services.
- Facilitated assessments and referrals for individuals seeking assistance.
- Assisted clients with the completion of applications and forms related to benefits programs.
- Maintained accurate records regarding case management activities, including documentation of client contact information and program outcomes.
- Provided crisis intervention assistance when needed by connecting clients with appropriate mental health professionals.
Teleperformance PhilippinesMandaluyong, Philippines
Technical Support Representative
02.2013 - 02.2015
Job overview
- Provided technical assistance to customers through phone, email and chat support.
- Resolved escalated customer service issues in a timely manner.
- Diagnosed system errors and implemented solutions to resolve them.Book and send out technician to fix customers phone and internet service.
Education
Asian Development Foundation CollegeTacloban,City
Bachelor of Science from Information Technology
03.2019
Skills
- Scheduling
- Inbound and Outbound Calling
- Complaint Resolution
- Appointment Scheduling
Timeline
Outbound Cold-Caller
VAF Philippines
04.2022 - 07.2023
Social Welfare Aide
Department Of Social Welfare And Development
06.2017 - 12.2018
Customer Service Representative Agent
Sykes Philippines
02.2016 - 12.2023
Technical Support Representative
Teleperformance Philippines
02.2013 - 02.2015
Asian Development Foundation College
Bachelor of Science from Information Technology
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