Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cristobal Rodriguez

Fresno,CA

Summary

Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure.

Overview

6
6
years of professional experience

Work History

Dispatcher

Dispatcher, Outback
05.2020 - 09.2021
    • Maintained updated and detailed records of calls in physical and electronic database
    • Directed investigations to verify and resolve customer or shipper complaints
    • Directed dispatching, routing and tracking of 34 fleet vehicles
    • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals
    • Coordinated repairs to vehicles to maintain fleet operations
    • Responded to numerous daily caller requests with information about assistance and timeframes.

Dispatch Coordinator

CEMEX
01.2016 - 05.2020
  • Responded to high volume of phone and email requests to provide logistics information.
  • Leveraged Trackit and other tools to track data and make recommendations.
  • Worked closely with customers to effectively resolve issues and complaints
  • Monitored driver locations in field and solved discrepancies to keep team on-track.
  • Coordinated regular inspections of vehicles and scheduled preventive maintenance.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Communicated with customers to provide delivery updates and resolution.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.

Education

Degree -

Fresno City College
Fresno, CA

Skills

  • Training New Hires
  • Navigation Equipment
  • Emergency Assistance
  • Treatment Recommendations
  • Forced Dispatch
  • Calendar and Scheduling Software
  • Call Center Software
  • Dispatching field personnel

Languages

Spanish
Native or Bilingual

Timeline

Dispatcher

Dispatcher, Outback
05.2020 - 09.2021

Dispatch Coordinator

CEMEX
01.2016 - 05.2020

Degree -

Fresno City College

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Cristobal Rodriguez