Tarra Harrison
Fort Worth
Summary
Dispatcher with many years of experience who is a smart dependable professional with excellent customer service skills seeking stable career opportunities in the Fort Worth area with potential for future growth.
Overview
19
19
years of professional experience
Work History
Dispatcher
ABC Wrecker Service
Fort Worth
03.2013 - Current
- Dispatching field personnel
- Computer-savvy
- Phone Etiquette
- Multitasking
- Compassion
- Budgeting money
- Planning
- Goal setting
- Help drivers and transportation companies solve problems.
- Trained [5] new employees in various procedures and provided feedback on daily work performance to increase productivity and caller satisfaction.
- Dispatched tow trucks in a timely manner
- Answered phones for multiple companies
- Familiar with Tops and Auto Return
- Impounded and Released vehicles
- Verified owner information
- Handled cash and credit card payments
- Made copies sent faxes and emails
- Resolved customer issues
- Multitasked
- Communicated with customers to assess needs and provide timely service updates.
- Coordinated tow requests and dispatched drivers efficiently to various locations.
- Monitored GPS systems to track vehicle locations and optimize route planning.
- Maintained accurate records of all dispatch activities and service transactions.
- Collaborated with emergency services to ensure prompt response during incidents.
- Trained new dispatchers on protocols, software usage, and customer service skills.
- Managed multi-line phone systems to handle incoming calls effectively and courteously.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Updated records of driver locations, delays, and cancellations.
- Scheduled loads according to priority and available equipment.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Provided timely updates to customers regarding their orders or requests.
- Received and dispatched calls for emergency services.
- Answered customer requests with information about product availability, shipping information and status updates.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
House manager/Mother
Self
Fort Worth
07.2007 - 03.2013
- Maintained a positive living environment that was beneficial to both visitors and family members.
- Assisted children with daily homework.
- Planned events for the whole family.
- Prepared healthy nutritious meals.
- Reduced risk by ensuring that safety regulations were followed.
- Created and managed an annual budget with effective controls to avoid overspending and support sustainability goals.
- Maintained a clean happy home.
- Taught children responsibility and how to set and keep goals
- Coordinated schedules and appointments for family members efficiently.
- Developed and implemented household budgets to manage expenses effectively.
- Planned and executed family events, including gatherings and celebrations.
- Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
Education
High School -
Castleberry High School
Fort Worth, TXSkills
- Customer service
- Dispatching procedures
- Employee training
- Opening and Closing tickets
- Team building
- Communications
- Prioritizing calls
- Problem resolution
- Computer-savvy
- Phone Etiquette
- Multitasking
- Compassion
- Budgeting money
- Planning
- Goal setting
- GPS tracking
- Dispatch software
- Customer communication
- Vehicle dispatching
- Training and development
- Multi-line phone handling
- Time management
- Map reading
- Call handling
- Radio communication
- Monitoring field personnel
- Stress tolerance
- Attention to detail
- Problem-solving
- Multitasking and organization
- Critical thinker
- Training new hires
- [Software] proficiency
- Driver communication
- Closing tickets
Additional Information
Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
Timeline
Dispatcher
ABC Wrecker Service
03.2013 - Current
House manager/Mother
Self
07.2007 - 03.2013
High School -
Castleberry High School