Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Cristofer Flores Reyes

New York

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at McDonald's. Proven ability to enhance guest engagement and maintain cleanliness standards in high-volume settings. Adept at time management and team collaboration, consistently delivering positive dining experiences and fostering a welcoming atmosphere.

Professional, experienced individual prepared for this fast-paced role. Expertise in time management, organization, and multitasking to ensure timely, accurate completion of tasks. Strong focus on team collaboration and achieving results, with flexible approach to changing needs. Reliable and adaptable, with excellent communication and problem-solving skills.

Entry-level Food Runner and true team player remains cool under extreme pressure in high-tempo kitchens. Takes direction well and consistently meets schedule requirements. Backs up servers, back bars and kitchen staff to deliver outstanding customer service to patrons.

Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Crew Team Member

McDonald's
06.2021 - 09.2023
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Greeted customers at drive-thru and took food orders.

Busser/ Food Runner/Restaurant Server

Sleep No More Nyc / Gallow Green Rooftop
03.2023 - 01.2024
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Trained new staff in bussing and cleaning procedures.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
  • Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.

Busser/Restaurant Server

Fogo De Chao
09.2023 - 04.2024
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
  • Demonstrated attention to detail when setting tables according to restaurant standards.
  • Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.

Runner / Wine Bar Associate

Restoration Hardware Rooftop
04.2024 - Current
  • Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
  • Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
  • Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
  • Provided excellent customer service when interacting with clients, fostering positive relationships.
  • Monitored supplies of key inventory items.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Increased sales by conducting engaging and informative wine tastings for customers.
  • Educated customers on proper wine storage, serving techniques, and glassware selection to enhance their overall experience.
  • proficient in creating artisanal cocktails and executing latte art


Barista

Crepe Cafe
08.2024 - 11.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.

Education

High School Diploma -

Newtown Highschool
New York, NY
06-2023

Skills

  • Customer service
  • Efficient pacing
  • Heavy lifting
  • Administrative tasks
  • Advanced endurance
  • Agility development
  • Mental toughness
  • Speed training
  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Cleanliness standards
  • Food running
  • High volume dining
  • Team collaboration
  • Sales techniques
  • Table bussing
  • Friendly and outgoing
  • Time management
  • Opening and closing duties

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Completely updated and redesigned user experience for america on techs company website.
  • Created and moderated company wiki that facilitated up-to-date project communication between departments.
  • Identified and eliminated website bugs to improve user experience.

Certification

  • web design and digital marketing, America on tech - 2022-2023

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Professional Working

Timeline

Barista

Crepe Cafe
08.2024 - 11.2024

Runner / Wine Bar Associate

Restoration Hardware Rooftop
04.2024 - Current

Busser/Restaurant Server

Fogo De Chao
09.2023 - 04.2024

Busser/ Food Runner/Restaurant Server

Sleep No More Nyc / Gallow Green Rooftop
03.2023 - 01.2024

Crew Team Member

McDonald's
06.2021 - 09.2023

High School Diploma -

Newtown Highschool

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Cristofer Flores Reyes