Cristofer Loredo
Berwyn,IL
Summary
Customer-focused professional with a proven ability to build trusted client relationships, identify customer needs, and deliver solutions in fast-paced environments. Recognized for strong communication, integrity, attention to detail, and consistently exceeding performance goals, while providing exceptional customer service. Experienced in cash handling, account support, and resolving customer questions or concerns, professionally and with accuracy. Currently pursuing a degree in Business and committed to building a long-term career in banking by helping clients achieve their financial goals through trusted relationships and outstanding service.
Overview
4
4
years of professional experience
Work History
Xfinity Retail Sales Consultant
Xfinity Store by Comcast
Cicero, Illinois
05.2025 - 09.2026
- Built trusted customer relationships by identifying individual needs and recommending Xfinity products and solutions, resulting in high customer satisfaction and long-term customer loyalty.
- Consistently exceeded individual and store sales goals through a consultative, customer-first approach, while maintaining a strong focus on service excellence.
- Educated customers on products, pricing, billing, promotions, and account options, enabling them to make informed purchasing decisions.
- Processed customer payments, managed account transactions, and maintained accurate customer records while ensuring confidentiality, and attention to detail.
- Performed end-of-day cash reconciliation by balancing register totals, verifying deposits, and ensuring all transactions were accurately recorded.
- Resolved customer concerns professionally and efficiently, providing effective solutions that strengthened customer relationships and increased retention.
- Collaborated with team members to achieve store performance goals while maintaining a positive, high-performing work environment.
- Recognized by leadership for strong sales performance, professionalism, and contributions to overall store revenue.
Phone Sales Representative
Metro by T-Mobile
Cicero, Illinois
10.2024 - 03.2025
- Greeted and provided information on Metro promotions and offerings to customers.
- Processed upgrades, new lines, and bill payments.
- Explained features of various products and services available in order to facilitate customer decision making process.
- Answered incoming customer calls and responded to inquiries regarding products and services.
- Participated in team meetings to discuss upcoming promotions, pricing changes and other related topics.
- Audited customer accounts to see potential sales opportunities.
- Processed start-of-day/end-of-day counts, counted deposits, and efficiently opened/closed the store.
CABINETS AND APPLIANCES ASSOCIATE
Menards
Chicago
11.2023 - 09.2024
- Help customers locate items within the store using the inventory system.
- Assist customers with selecting and answering questions about products.
- Provide customer service support for inquiries, complaints, and returns.
- Stock shelves with merchandise and ensured product displays were neat and orderly.
- Participate in team meetings to discuss sales goals and strategies.
- Maintained an up-to-date knowledge of store promotions, specials.
- Built relationships with customers by providing friendly customer service.
- Built and sold custom cabinets using Menards program to customers.
- Increased sales revenue by implementing effective sales strategies and fostering strong customer relationships.
CASHIER
The Home Depot Inc.
12.2022 - 10.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card/debit card and gift card/store credit.
- Built and maintained productive relationships with employees.
- Performed other duties as assigned by management.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Provided excellent customer service while promoting loyalty programs to customers. (Home Depot Credit Card, Pro Xtra, Home Depot Commerical Cards)
- Ensured compliance with all safety regulations within the store environment.
- Greeted customers promptly and responded to questions.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Worked closely with front-end staff to assist customers.
Education
Associate of Arts - Business
Morton College
Cicero, IL12-2027
High School Diploma -
Morton West
Berwyn05-2024
Skills
- Customer Service
- Cash Handling
- Cash Reconciliation
- Account Management
- Relationship Building
- Communication
- Problem Solving
- Team Collaboration
- Time Management
- Goal-Oriented
- Product Knowledge
- Needs based selling
Languages
- English
- Spanish
Timeline
Xfinity Retail Sales Consultant
Xfinity Store by Comcast
05.2025 - 09.2026
Phone Sales Representative
Metro by T-Mobile
10.2024 - 03.2025
CABINETS AND APPLIANCES ASSOCIATE
Menards
11.2023 - 09.2024
CASHIER
The Home Depot Inc.
12.2022 - 10.2023
Associate of Arts - Business
Morton College
High School Diploma -
Morton West