Summary
Overview
Work History
Education
Skills
Timeline
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NICHOLAS HAWKINS

Houston

Summary

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

12
12
years of professional experience

Work History

Xfinity Field Sales

Comcast
03.2025 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed and maintained courteous and effective working relationships.

Retail Sales Manager

AT&T Mobility
03.2021 - 08.2024
  • Led cross-functional teams to enhance customer experience and drive sales performance.
  • Developed training programs for staff, improving product knowledge and service quality.
  • Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
  • Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.

Assistant Store Manager

AT&T
12.2019 - 03.2021
  • Resolved customer issues promptly, fostering a positive shopping experience and loyalty.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Led daily store operations, ensuring adherence to company policies and procedures.
  • Analyzed sales trends to optimize inventory management and merchandising strategies.

In Home Expert

AT&T
04.2018 - 12.2019
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Developed tailored sales pitches to engage diverse customer demographics effectively.
  • Managed territory by scheduling appointments and following up on leads consistently.

Education

Bachelor of Business - Management

Southern University And A&M College
Baton Rouge, LA

Skills

  • Friendly, positive attitude
  • Customer service
  • Problem-solving
  • Decision-making
  • Goal setting
  • Relationship building
  • Customer relationship management (CRM)
  • Performance management
  • Clear communication
  • Employee onboarding
  • Coaching and mentoring

Timeline

Xfinity Field Sales

Comcast
03.2025 - Current

Retail Sales Manager

AT&T Mobility
03.2021 - 08.2024

Assistant Store Manager

AT&T
12.2019 - 03.2021

In Home Expert

AT&T
04.2018 - 12.2019

Bachelor of Business - Management

Southern University And A&M College

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NICHOLAS HAWKINS