Jesse Colvin
Rescue,CA
Summary
Seasoned installation and repair technician setting up, configuring and maintaining diverse telecommunications systems. Excellent relationship-building and problem-solving skills with demonstrated success in working both alone and as part of team. Ten plus years of customer experience. Good communicator and prioritizer.
Overview
9
9
years of professional experience
Work History
Xfinity Communications Technician
Comcast, Xfinity
Diamond Springs, CA
12.2018 - Current
- Provide excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrate leadership by making improvements to work processes and helping to train others.
- Demonstrate self-reliance by meeting and exceeding workflow needs.
- Prioritize and organize tasks to efficiently accomplish service goals.
- Work successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Continuously apply quality-improvement methodologies to improve work processes.
Assistant Manager /CDL Truck Driver
Pool Water Products
Sacramento, CA
10.2015 - 07.2018
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Drove a truck for deliveries when HazMat certification was required.
Education
High School Diploma -
Del Oro High School
Loomis, CA05.2008
Skills
- Timely Project Completion
- Instructing Customers
- Diagnosing Issues
- Safety Awareness
- Friendly, Positive Attitude
- People Skills
- Organizational Skills
- Team Building
- Customer Service
- Team Management
- Working Collaboratively
Training
- Multiple ride alongs with the network team where I was hands on with the tools and instruments they use on a daily basis.
- Doing available trainings in Workday to further my knowledge and understanding of our network and infrastructure.
Timeline
Xfinity Communications Technician
Comcast, Xfinity
12.2018 - Current
Assistant Manager /CDL Truck Driver
Pool Water Products
10.2015 - 07.2018
High School Diploma -
Del Oro High School
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