Cristopher Flores
Allen,TX
Summary
Proven Account Manager with a track record of enhancing client satisfaction and retention at Heart Of The House Hospitality. Skilled in Account Management and Relationship Building, demonstrated through successful client relationship strategies and effective team collaboration. Achieved consistent hiring goals and streamlined operations, showcasing a commitment to excellence and a results-driven approach.
Overview
13
13
years of professional experience
Work History
Account Manager
Heart Of The House Hospitality
07.2021 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Processed new hire paperwork and documents.
- Maintained accurate records of employee hours, overtime, and leave balances for precise payroll calculations.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
Area Manager
Xclusive Staffing
11.2017 - 03.2020
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Developed and implemented strategies to increase client retention.
- Maintained payroll information by calculating, collecting, and entering data.
- Verified timekeeping records and handled any discrepancies with employees.
Recruiting Manager
H Roslin Staffing
03.2015 - 11.2017
- Reached hiring goals consistently through effective collaboration with hiring managers and clear communication of requirements.
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
- Managed applicant tracking systems to keep recruitment processes organized.
- Measured and reported on recruitment metrics to track successes and failures of recruitment efforts and identify areas for improvement.
Administrative and Data Entry
Mexican Goverment
01.2011 - 02.2015
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Updated reports, managed accounts, and generated reports for company database.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
Sales Agent
Lapis Jewelry
01.2013 - 01.2015
- Developed strong relationships with clients through excellent customer service and regular followups.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Spoke to customers in native language to increase loyalty and establish relationships.
Education
Bachelor of Tourism Studies - Tourism
Tecnologia Turistica Total
Merida Mexico08.2014
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Relationship Building
- Goals and performance
- Operations
- Schedule Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Account Manager
Heart Of The House Hospitality
07.2021 - Current
Area Manager
Xclusive Staffing
11.2017 - 03.2020
Recruiting Manager
H Roslin Staffing
03.2015 - 11.2017
Sales Agent
Lapis Jewelry
01.2013 - 01.2015
Administrative and Data Entry
Mexican Goverment
01.2011 - 02.2015
Bachelor of Tourism Studies - Tourism
Tecnologia Turistica Total
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