Cristopher Quesada
Wesley Chapel,FL
Summary
Detail-oriented customer service professional with extensive experience in dispatch operations, customer communications, scheduling, digital documentation, and team leadership. Expertise in tablet-based software and record-keeping, combined with a strong aptitude for problem resolution and managing multiple priorities in fast-paced environments. Bilingual in English and Spanish, with exceptional written communication skills and a proven track record of delivering professional support to customers and teams. Committed to enhancing operational efficiency and fostering positive relationships through effective communication and dedicated service.
Overview
7
7
years of professional experience
Work History
FOAM FILL TECHNICIAN
08.2025 - Current
- Utilize tablet-based software to manage daily operations, complete work orders, and perform equipment software updates.
- Input detailed job descriptions, project notes, and service documentation while maintaining accuracy and attention to detail.
- Communicate directly with customers regarding scheduling, project expectations, and service-related questions.
- Troubleshoot equipment and operational issues to minimize downtime and ensure project completion.
- Coordinate schedules and job assignments to meet deadlines and customer needs.
- Maintain accurate digital records and reports using company software systems.
- Work independently while managing multiple tasks and priorities throughout the workday.
Manager
HOOTERS
03.2022 - 05.2023
- Supervised front-of-house and back-of-house staff during daily operations.
- Resolved customer and employee concerns while maintaining a professional environment.
- Ensured compliance with company policies, safety standards, and operational procedures.
- Trained and supported team members to improve performance and customer satisfaction.
- Demonstrated leadership and effective decision-making in high-pressure situations.
Dispatcher
LASERSHIP
06.2019 - 02.2022
- Coordinated communication between drivers, customers, and operations teams to ensure successful deliveries.
- Resolved delivery issues, delays, and customer concerns in a professional and timely manner.
- Maintained detailed records, schedules, and operational documentation.
- Managed multiple priorities simultaneously in a fast-paced environment.
- Provided real-time support and problem-solving assistance while maintaining service quality.
- Communicated clearly with both customers and drivers to facilitate successful outcomes.
Skills
- Customer Service Expertise
- Clear Written & Digital Communication
- Conflict Resolution & De-escalation
- Data Entry Accuracy
- Electronic Record Management
- Microsoft Office Suite
- Google Workspace
- Time Management
- Policy Compliance
- Content Moderation
- Bilingual Communication (English/Spanish)
- Attention to Detail
Timeline
FOAM FILL TECHNICIAN
08.2025 - Current
Manager
HOOTERS
03.2022 - 05.2023
Dispatcher
LASERSHIP
06.2019 - 02.2022