Cristy Butler
Chandler ,AZ
Summary
Analytical IT Manager skilled driving efficiency and productivity through development, delivery and support of strategic plans. Dedicated to creating and delivering initiatives to guide organizational navigation of modern technology. Proven history of successfully translating technical requirements into business solutions.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Application Support Manager
Trexis Insurance
Phoenix, AZ
04.2016 - Current
- Provided technical support to end users for various software applications.
- Developed and implemented IT policies and procedures for application support.
- Monitored system performance, identified potential issues, and coordinated resolution with other teams.
- Assisted in the development of new applications based on user requirements.
- Performed troubleshooting of complex application issues involving multiple stakeholders.
- Ensured compliance with industry standards, company policies, and regulatory requirements related to application security.
- Worked closely with vendors in order to resolve any licensing or compatibility issues related to third-party software.
- Met with stakeholders to collaborate and resolve problems.
- Reviewed and approved project plans prior to implementation.
IT Manager
Four Corners Insurance Services
Phoenix, AZ
08.1992 - 12.2015
- Provided technical support to end users on a variety of issues.
- Trained staff members on various aspects of computer usage and software applications.
- Oversaw the development of databases, websites, intranets, extranets, and mobile applications.
- Worked closely with vendors to negotiate contracts and select appropriate products or services.
- Supervised lifecycle processes pertaining to IT framework.
- Kept project teams on-task with proactive control of budgets, schedules and scopes.
- Recruited, trained and supervised IT department staff.
- Managed backup, user account and helpdesk systems.
- Developed data security and disaster recovery procedures.
Education
Associate of Applied Science - Evidence Technology
Maricopa Community Colleges - Phoenix College
Phoenix, AZ05-2008
Skills
- Service Level Agreements
- Customer Support
- Technical Leadership
- System Administration
Certification
- Certificate in Product Management and Agile Product Owner
Technical Knowledge
- COBOL
- SQL
References
References available upon request.
Timeline
Application Support Manager
Trexis Insurance
04.2016 - Current
IT Manager
Four Corners Insurance Services
08.1992 - 12.2015
Associate of Applied Science - Evidence Technology
Maricopa Community Colleges - Phoenix College
- Certificate in Product Management and Agile Product Owner
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