Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessDevelopmentManager
Ravinder

Ravinder

Alpharetta,GA

Summary

A dedicated professional with proven track record in application support and team management. Known for enhancing system reliability and providing high-quality support services. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in problem-solving and process improvement, valued for reliability and flexibility.

Experienced with managing application support operations to ensure optimal software performance. Utilizes technical troubleshooting and team leadership to address and resolve issues efficiently. Strong understanding of system administration and client satisfaction through effective communication and support.

Overview

2024
2024
years of professional experience
1
1
Certification

Work History

Application Support Manager

Sherwin Williams Co
2022 - 08.2023
  • Assisted in troubleshooting application issues to ensure timely resolution and minimal disruption.
  • Collaborated with cross-functional teams to gather user requirements and improve application functionality.
  • Monitored system performance and identified areas for enhancement to increase efficiency.
  • Provided technical support to end-users, guiding them through application-related challenges.
  • Engaged in continuous learning of new tools and technologies relevant to application support functions.
  • Developed comprehensive training materials for new team members, accelerating their onboarding process and increasing productivity.
  • Managed cross-functional teams for efficient application maintenance, ensuring optimal performance and minimal downtime.
  • Optimized system performance through proactive monitoring, identifying potential problems before they impacted users.
  • Led efforts in migrating legacy applications to modern platforms while preserving essential functionality for uninterrupted business continuity during transitions.
  • Documented common issues and solutions to streamline future support efforts and improve knowledge base.

Sn Specialist- Software Engineering

LTIMINDTREE Ltd.
09.2022 - 08.2023
  • Supported cross-functional teams in implementing process improvements to enhance operational efficiency.
  • Assisted in conducting data analysis to identify trends and inform decision-making processes.
  • Collaborated with stakeholders to develop strategic initiatives aligned with organizational goals.
  • Developed training materials and conducted sessions to increase team knowledge on best practices.

• Collaborated with Product Owners to groom and prioritize the product backlog, ensuring a clear and achievable scope for each sprint.

• Identified and mitigated project risks, managed dependencies, and resolved conflicts to ensure smooth project execution.

• Leveraged Agile metrics and data to track team performance,

identify bottlenecks, and make datadriven improvements.

• Acted as a liaison between development teams and stakeholders, ensuring effective communication and alignment of goals.

• Championed continuous improvement initiatives, fostering a culture of innovation and experimentation within the team.

• Leading project planning: Responsible for creating project plans, assigning tasks to team members, and ensuring that projects are completed on time and within budget.

• Build APIs and SSUI portal along with peer Code reviews and brainstorming for technical solutioning.

• Staying up to date with technology: Stay current with the latest .NET technologies, trends, and best practices to ensure that your team is using the most effective and efficient development techniques.

• Troubleshooting: Troubleshoot any issues that arise during the development process, including debugging code and working with other teams to resolve issues.

• Ensuring quality: Ensure that the code produced by your team meets the highest quality standards and is free from bugs and errors.

• Providing leadership: Provide leadership and guidance to team, helping them to stay motivated, productive, and focused on the task at hand.


Environment –

• C#, Microservices, CI/CD, GITLAB, DB Connector, .net core, Node

• Grafana, Kibana, NUnit, OCP, Rally, Miro, M/S Project, MS Teams, Confluence

• Front-end technologies HTML, CSS, JScript, jQuery, React JS, Bootstrap

• Graph DB, Mongo DB

Technical Project Manager- Dev and Support

HCL Technologies
08.2018 - 08.2022
  • Led multiple cross-functional Agile teams to design, develop, and deliver enterprise-grade applications using .NET, React, and microservices architecture.
  • Oversaw end-to-end SDLC, ensuring timely delivery, quality assurance, and alignment with business objectives.
  • Managed system integrations with Salesforce (SFDC), DocuSign, and PingFederate, enabling secure authentication, seamless document workflows, and enhanced customer experience.
  • Collaborated with stakeholders to define requirements, prioritize backlogs, and implement best practices for scalability, performance, and security.
  • Developed project schedules, ensuring alignment with stakeholder expectations and resource availability.
  • Implemented risk management strategies, proactively identifying potential issues and mitigating impacts.
  • Facilitated regular status meetings to communicate progress, address challenges, and adjust plans as needed.
  • Mentored junior team members, fostering professional growth and improving overall team performance.
  • Successfully delivered multiple high-profile projects on time, ensuring client satisfaction and fostering long-term relationships.
  • Served as technical liaison, supporting engineering, management, procurement, sales, and marketing, quality assurance and supply base.
  • Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.

Sn Tech Lead- .net Apps

HCL Technologies
05.2012 - 08.2018
  • Led cross-functional teams to streamline software development processes and enhance project delivery timelines.
  • Mentored junior developers, fostering skill growth and encouraging best practices in coding standards.
  • Implemented agile methodologies, improving team collaboration and increasing product quality through iterative feedback.
  • Analyzed system architectures to identify performance improvements and optimize resource allocation.

• Supervise, Design, develop, Test and Debug applications using Microsoft Technologies, Azure Cloud,

Web frontend frameworks, REST/Web APIs, Micro services, Azure SQL Database, SQL Database, Oracle Database, Azure Blobs, Azure VM, Oracle Enterprise Content Manager, SharePoint, Salesforce, 3rd party API’s and PL/SQL Jobs.

• Ensuring high availability of applications through consistent preventive and system maintenance, utilizing HCL’s proprietary framework of Asset Transition Methodology, SmartUpgrade© and iSure©.

• Gathering information from existing systems, analyse programs. Preparing detailed specifications from which programs are developed and coded. Ensures programs meet standards and technical specifications for enhancements in Microsoft Technologies.

• Provide software consulting and implementation services using Microsoft Technologies. Will be involved in root cause analysis, perform retrofitting and troubleshoot issues with object/interfaces after the enhancements.

• Gather Business Requirements, design, develop & Test solutions for custom built applications, provide support to existing functionalities.

• Design build & support existing/new Custom Azure Web Apps, on-premises Web Apps, Windows Forms, Scripts, Reports to meet business requirements.

• Design & Develop the Rest and Service Oriented APIs & provide required support to Production issues for all APIs integration.

• Preparation of project documentation, such as Test Scripts and Standard Operating documents. Identify various reporting needs and design a reporting architecture. Analysis of custom reports required consisting of functional design and testing of reports.

• Proactively suggest changes for improvement in the current business process which includes solution assessment, validation and addressing system performance issues.

Environment: Azure PaaS, ASP.Net Core, ASP.Net MVC, C#.Net, VB6, VB.Net, VBScript, JavaScript, jQuery, Rest API, Entity Framework, LINQ, Aspose.Net, Visio, Oracle PL/Sql, Delphi

Pascal, ObjectIf Document Design and Flow. SQL Server 2005/08/2012, Oracle 11g, Kentico CMS, VS2005/08/10/12/15/17, Azure Search, Azure DevOps, Citrix, TFS, Site Studio, MS Office, Excel, VBA/Macro.

Senior Software Engineer

NIIT TECHNLOGIES
03.2010 - 05.2012

Application Development, Maintenance and support to ING, USA with technical team located Onsite Offshore. The nature of work involves building new websites/application to automate and ease of operation, maintenance and identifying and fixing bugs in existing USFS .net and custom Application Suit- valuation and fund performance systems in which pricing, trading and account are being carried out. The project also involves the support, maintenance and enhancements of ING US FS apps and Integrations to AS400-

Mainframe System which is predominantly on Microsoft Technologies.

Worked on three phases- Initial phase was to learn the legacy application and technology to provide business logics to .NET architects. Second phase was to work on Data Migration and Synchronization from legacy to new application and third phase was to develop new screens for web application having new functionalities and functionalities from legacy application

  • Led software development projects, ensuring alignment with organizational goals and timelines.
  • Mentored junior engineers, fostering skill development and promoting best coding practices.
  • Designed scalable software architecture, enhancing system performance and reliability.
  • Collaborated with cross-functional teams to integrate user feedback into product design.

Environment: Visual Studio 2010, C#, VB.net, VB6, SQL Server 2008, Active Directory (LDAP), Visual Source Safe 6.0, NDOC 1.3, Windows Server 2003, Crystal Report 9, Sybase

Software Engineer

3i Infotech
12.2007 - 05.2010
  • Developed and maintained software applications using modern programming languages and frameworks.
  • Collaborated with cross-functional teams to design and implement efficient software solutions.
  • Conducted code reviews and provided constructive feedback to enhance team performance.
  • Streamlined development processes by introducing best practices and automated testing tools.

Environment: Visual Studio 2005, C#, VB.net, VB6, SQL Server 2008, Visual Source Safe, JavaScript, ADO.NET, SQL Server 2000/2005, VSS

Education

Master of Computer Applications - Computer Science

Kurukshetra University
INDIA
05-2006

Skills

  • Incident management
  • Application security
  • ITIL framework
  • Software deployment
  • Service level agreements
  • Technical leadership
  • Application troubleshooting
  • Escalation management
  • Application maintenance
  • Ticketing systems
  • Problem-solving
  • Project leadership
  • Continuous improvement
  • Project planning

Certification

  • PMP - Project Management Professional

Timeline

Sn Specialist- Software Engineering

LTIMINDTREE Ltd.
09.2022 - 08.2023

Technical Project Manager- Dev and Support

HCL Technologies
08.2018 - 08.2022

Sn Tech Lead- .net Apps

HCL Technologies
05.2012 - 08.2018

Senior Software Engineer

NIIT TECHNLOGIES
03.2010 - 05.2012

Software Engineer

3i Infotech
12.2007 - 05.2010

Application Support Manager

Sherwin Williams Co
2022 - 08.2023

Master of Computer Applications - Computer Science

Kurukshetra University
Ravinder