Ronald Saavedra
BlackLine Systems
Moorpark,CA
20
years of professional experience
Innovative Application Support Manager known for developing AI-driven tools to streamline processes. Exceptional communication and teamwork skills contribute to successful cross-functional collaborations and improved training initiatives, empowering teams to excel in application support.
Work History
Application Support Manager
10 Years 6 Months- Directed application support team efforts focused on triaging application issues and ensuring positive client experience.
- Developed and implemented troubleshooting protocols and AI tools to streamline issue resolution processes.
- Collaborated with cross-functional teams to resolve application defects and coordinate resolutions
- Provided training sessions for staff on application updates and best practices, improving team competency.
Sales Manager
9 Years 1 Month- Developed and executed strategic sales plans to drive revenue growth and market penetration.
- Led cross-functional teams to enhance customer engagement and improve service delivery processes across multiple locations (California, Arizona, Colorado).
- Increased sales revenue by developing and implementing effective sales strategies.
- Established key performance indicators (KPIs) to monitor sales activities and drive accountability within the team.
Education
GED
Skills
Application troubleshooting
Incident management
Customer support
Technical documentation
Problem-solving
Cross-functional collaboration
Training/coaching
Decision-making
Cross-functional leadership
Salesforce Reporting
Gemini AI agent creation
Customer service data analytics
Timeline
Application Support Manager
BlackLine Systems
04.2016 - CurrentRead More
Sales Manager
Intuit
02.2007 - 03.2016Read More
West Valley Ocupational Center
GED
Read More