Cristy Pineda
Tacoma,WA
Summary
Versatile operations and program management professional with over 8 years of experience driving impact in housing and public sector initiatives. Expert in navigating complex regulatory landscapes, including Washington State Department of Commerce-funded housing programs. Proven track record of maintaining 100% audit-ready operational frameworks for state and federally-funded programs. Demonstrated expertise in program stewardship, regulatory compliance, and successful collaborative partnership with Department of Commerce project leadership. Proficient in Washington State Department of Commerce reporting systems, Box, Excel dashboards, and A-19 funding submission processes.
Overview
5
5
years of professional experience
Work History
Operations Program Manager
United Housing Resources
Kent, Washington
05.2026 - 07.2026
- Administered Down Payment Assistance contracts, monitoring contractual requirements, coordinating funding deliverables, and ensuring compliance with Department of Commerce requirements.
- Facilitated real estate closings for affordable homeownership projects by coordinating escrow instructions, verifying legal document recording, and preparing funding requests for Department of Commerce approval.
- Monitored contract performance, budgets, and reimbursements via the Contract Management System (CMS), maintaining 100% data accuracy and audit-ready status.
- Provided technical assistance to lenders, nonprofit organizations, community partners, and applicants regarding eligibility, funding requirements, documentation standards, and reimbursement procedures.
- Optimized program operations by developing standardized operational systems and compliance frameworks, directly increasing efficiency and quality control.
Holistic Care Program Coordinator
Holistique Medical Center
Bellevue, Washington
05.2023 - 12.2025
- Led workflow optimization initiatives, including the implementation of structured intake checklists, minimizing scheduling errors.
- Managed sensitive medical and financial information for high-visibility individuals in strict compliance with HIPAA standards.
Youth Health & Care Coordinator
YouthCare
Seattle, WA
05.2024 - 10.2025
- Coordinated federally regulated services under ORR oversight, maintaining 100% audit-ready documentation for rigorous federal compliance reviews.
- Safeguarded data accuracy and regulatory adherence across federal reporting systems.
- Reduced processing delays by 50% through the development of structured Excel-based tracking tools for monitoring reporting deadlines.
Client Services & Reporting Analyst
ProEmpresa
Everett, WA
06.2021 - 05.2023
- Supported a 500+ client portfolio, synthesizing financial summaries and compliance deadlines for leadership review.
- Designed automated, audit-ready reporting dashboards covering 95% of active clients, streamlining entity formation and licensing tracking.
Education
Bachelor of Arts - Applied Management
Green River
Auburn01-2019
Real Estate Licensing -
Real Estate U
07-2026
Skills
- Contract Management
- Homeownership Capital Programs
- Audit-Ready Compliance
- A-19 Funding Requests
- Real Estate Closings
- Project Management
- Technical Assistance
- Housing Finance
- Performance Monitoring
- Affordable Homeownership
- Budget Monitoring
- Salesforce
- Zoho
- HIPAA
- Federal compliance
- Bilingual (English/Spanish)
Fellowships
StoryRise Mentorship Program (TSOS) 01/2026 to 05/2026
Focused on ethical storytelling and advocacy.
Community Leaders Fellow (Raikes Foundation) 01/2025 to 05/2026
Addressed youth homelessness and systems reform.
Timeline
Operations Program Manager
United Housing Resources
05.2026 - 07.2026
Youth Health & Care Coordinator
YouthCare
05.2024 - 10.2025
Holistic Care Program Coordinator
Holistique Medical Center
05.2023 - 12.2025
Client Services & Reporting Analyst
ProEmpresa
06.2021 - 05.2023
Bachelor of Arts - Applied Management
Green River
Real Estate Licensing -
Real Estate U