Cristy Stewart
Ashland City,TN
Summary
Environmental Service Director Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
24
24
years of professional experience
Work History
Environmental Services Supervisor
Xantios
04.2024 - Current
- Mentored new employees in proper techniques for cleaning, sanitizing, and maintaining facilities according to company guidelines.
- Established strong relationships with clients by promptly addressing their concerns related to service levels or operational issues.
- Conducted thorough inspections to ensure compliance with local, state, and federal regulations pertaining to environmental health and safety.
- Fostered a positive work environment by addressing employee concerns and providing opportunities for professional development.
- Ensured prompt resolution of any internal conflicts within the team leading to better overall morale among staff members.
- Enhanced employee safety through regular training sessions on hazardous material handling and disposal procedures.
- Conducted regular performance reviews with staff members, providing constructive feedback to help them grow professionally and achieve their goals.
- Increased staff productivity through effective scheduling, performance evaluations, and continuous feedback.
- Reduced costs by negotiating contracts with vendors for supplies, equipment, and services.
- Collaborated with other department supervisors to ensure seamless coordination of services across the organization.
- Organized team meetings to discuss goals, progress updates, challenges faced during projects or tasks assigned.
Operations Manager
Ascension Saint Thomas West
04.2023 - 03.2024
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Created detailed reports on the performance of individual departments within operations.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Built strong operational teams to meet process and production demands.
Assistant Manager
Vanderbilt Medical Center
03.2022 - 04.2023
- Developed and implemented environmental programs to ensure compliance with state and federal regulations.
- Maintained records of hazardous waste management and disposal activities.
- Conducted regular inspections of site operations to ensure safety standards were met.
- Identified potential risks and developed strategies for mitigating those risks.
- Performed research to identify new technologies that could improve operational efficiency while reducing environmental impacts.
- Provided training to staff on proper handling of hazardous materials as well as safety procedures.
- Created educational materials about the importance of protecting natural resources for distribution in the community.
- Established relationships with vendors who specialize in providing environmentally friendly products for use at the facility.
- Participated in conferences, workshops, seminars., related to advances in the field of environmental protection.
- Trained team members in proper cleaning and sanitizing procedures.
- Managed and guided team of 74 sanitation employees.
- Delegated work to personnel and checked performance against company guidelines.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Environmental Service Director
Skyline Madison Campus
03.2021 - 03.2022
- Collaborated with management and fellow supervisors to organize efficient operations and achieve demanding schedule targets
- Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures
- Defined clear targets and objectives and communicated to team members Directed training and retraining of employees to boost performance and enhance our AIDET program
- Provided instruction, coaching and motivation to all employees during the shift
- Work in a Fast Pace Environment
- Daily HCAHPS Monitoring
- Prepare Payroll Daily inspections of all areas Maintains Quality Control Program Prepare Job Evaluations
Assistant Director of Environmental Service
Southern Hills Medical Center
09.2018 - 03.2021
- Collaborated with management and fellow supervisors to organize efficient operations and achieve demanding schedule targets
- Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures
- Defined clear targets and objectives and communicated to team members Directed training and retraining of employees to boost performance and enhance our AIDET program
- Provided instruction, coaching and motivation to all employees during the shift
- Work in a Fast Pace Environment
- Daily HCAHPS Monitoring
- Prepare Payroll Daily inspections of all areas Maintains Quality Control Program Prepare Job Evaluations
Patient Advocate
Tristar Centennial Medical Center
06.2015 - 09.2018
- Responded to patient concerns and questions with compassionate and knowledgeable service
- Routinely collaborated with department managers to current opportunities
- Strategically planned methods to achieve operational goals and targets
- HCAHPS Monitoring
- HCAHPS Rounding Service Recovery
Cafeteria Manager
Cheatham County School System
08.2000 - 05.2014
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Count money and make bank deposits
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted
- Establish standards for personnel performance and customer service
- Keep records required by government agencies regarding sanitation, and food subsidies when appropriate
- Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities
- Schedule staff hours and assign duties.
Education
Leadership Program Business Communications / Human Resource -
Lackawanna College
Scranton, PAHigh School Diploma -
James Madison High School
Norcross, GA05.1999
Skills
- Strong conflict resolution skills
- Perseverance and Motivation
- Excellent work ethic and team player
- Organizational driven
- Attention to detail
Timeline
Environmental Services Supervisor
Xantios
04.2024 - Current
Operations Manager
Ascension Saint Thomas West
04.2023 - 03.2024
Assistant Manager
Vanderbilt Medical Center
03.2022 - 04.2023
Environmental Service Director
Skyline Madison Campus
03.2021 - 03.2022
Assistant Director of Environmental Service
Southern Hills Medical Center
09.2018 - 03.2021
Patient Advocate
Tristar Centennial Medical Center
06.2015 - 09.2018
Cafeteria Manager
Cheatham County School System
08.2000 - 05.2014
Leadership Program Business Communications / Human Resource -
Lackawanna College
High School Diploma -
James Madison High School