Ann Phipps Mahoney
Nassau,NY
Summary
Dedicated environmental services leader with a strong focus on team development and operational efficiency. Successfully mentored staff in sanitation protocols, conducted inspections for compliance, and fostered collaboration across departments to achieve high standards of cleanliness and safety.
Overview
22
22
years of professional experience
Work History
Environmental Services Supervisor
Albany Medical Center Hospital
Albany, NY
08.2018 - Current
- Supervised daily operations of environmental services team to ensure compliance with health and safety standards.
- Implemented training programs for staff on proper sanitation and infection control protocols.
- Developed and maintained schedules to optimize resource allocation and staffing efficiency.
- Conducted regular inspections of facilities to identify areas for improvement in cleanliness and safety.
- Collaborated with hospital departments to address specific environmental service needs effectively.
- Mentored staff in best practices for maintaining high standards of hygiene and facility upkeep.
- Mentored new employees in proper techniques for cleaning, sanitizing, and maintaining facilities according to company guidelines.
- Established strong relationships with clients by promptly addressing their concerns related to service levels or operational issues.
- Conducted thorough inspections to ensure compliance with local, state, and federal regulations pertaining to environmental health and safety.
- Increased staff productivity through effective scheduling, performance evaluations, and continuous feedback.
- Supervised and directed daily work of team of 20 sanitation personnel.
Patient Relations Coordinator
Albany Medical Center Hospital
Albany, NY
08.2014 - 08.2018
- Coordinated patient appointments, ensuring efficient scheduling and minimal wait times.
- Facilitated communication between patients and healthcare providers, enhancing service delivery.
- Streamlined patient intake processes, improving overall operational efficiency Assisted in resolving patient inquiries and concerns, fostering positive relationships and satisfaction.
- Implemented feedback mechanisms to gather patient insights for continuous service improvement.
- Trained new staff on patient relations protocols, ensuring adherence to best practices.
- Enhanced patient satisfaction by addressing concerns and providing prompt resolutions.
- Facilitated communication between patients, physicians, nurses, and other healthcare team members for coordinated care efforts.
Bakery Department Manager
Wal Mart
East Greenbush, NY
07.2008 - 08.2014
- Led daily operations of bakery department, ensuring high-quality product availability and freshness.
- Trained and mentored team members on best practices in baking techniques and food safety standards.
- Implemented inventory management systems to optimize stock levels and reduce waste effectively.
- Developed promotional strategies to increase sales and enhance customer engagement within the bakery section.
- Analyzed sales data to identify trends, adjusting production schedules to meet customer demand accurately.
- Managed inventory effectively, reducing waste and maintaining optimal stock levels for increased sales.
- Enhanced customer satisfaction by ensuring timely and efficient completion of bakery orders.
Bakery Worker
Price Chopper
East Greenbush, NY
02.2004 - 07.2008
- Operated mixers, ovens, and other bakery equipment to ensure consistent product quality.
- Prepared dough and batters according to standardized recipes for baked goods.
- Monitored inventory levels of ingredients and supplies, reporting shortages promptly.
- Maintained cleanliness and organization of bakery workstations in compliance with health regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Mixed dough, scaled breads, and cakes, fried doughnuts and performed baking duties.
- Measured and mixed ingredients accurately to assist in baking process.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
High School Diploma -
Rensselaer Middle High School
Rensselaer, NY06.1998
Skills
- Waste management
- Sustainability initiatives
- Site remediation
- Hazardous materials handling
- Budgeting and finance
- Delegating work assignments
- Custodial services skills
- Chemical handling
- Troubleshooting
- Sanitation expertise
- Checking supplies
- Hygiene standards
- Safety protocols
- Word processing
- Corrective action implementation
- Facilities maintenance
- Facilities inspection
- Conflict resolution
- Policy enforcement
- Health and safety compliance
- Employee work scheduling
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Clear communication
- Customer satisfaction
- Organizational skills
- Team leadership
- Creative thinking
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
Accomplishments
- Supervised team of 20 staff members.
- Achieved resolutions by completing all tasks with accuracy and efficiency.
- Documented and resolved all concerns which led to a seamless team operation.
Languages
English
Timeline
Environmental Services Supervisor
Albany Medical Center Hospital
08.2018 - Current
Patient Relations Coordinator
Albany Medical Center Hospital
08.2014 - 08.2018
Bakery Department Manager
Wal Mart
07.2008 - 08.2014
Bakery Worker
Price Chopper
02.2004 - 07.2008
High School Diploma -
Rensselaer Middle High School