Cristy wheeler
St. Petersburg,Florida
Summary
Dedicated customer service representative with proven skills in problem resolution and active listening. Committed to enhancing customer satisfaction through effective communication and critical thinking.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Acuity Eye Care
Remote
04.2024 - Current
- Assisted customers with inquiries regarding appointments, services, and products.
- Resolved customer complaints efficiently, ensuring high satisfaction levels.
- Maintained accurate records of customer interactions using CRM software.
- Collaborated with team members to improve service delivery processes.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Connexus Resource Group
Remote
10.2023 - 04.2024
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Identified and resolved discrepancies and errors in customer accounts.
- Assisted customers with inquiries regarding appointments, services, and products.
Caregiver
Self-employeed
Remote
01.2023 - 09.2023
- Monitored client health conditions, reporting changes to family members or healthcare professionals.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Customer Service Representative
24-7 Intouch
Remote
11.2020 - 12.2022
- Handled billing inquiries and processed payments with attention to detail.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Appointment Setter
Energy Solutions Direct
Pinellas Park, FL
03.2019 - 11.2020
- Scheduled appointments effectively for clients, optimizing calendar management and resource allocation.
- Developed scripts and communication strategies to improve client engagement and appointment confirmation rates.
- Coordinated with sales teams to streamline lead generation processes and enhance follow-up efficiency.
- Trained new appointment setters, fostering best practices in customer interaction and data entry accuracy.
- Analyzed call data to identify trends, informing strategic adjustments in outreach approaches and messaging.
Cook
PDQ Restaurant
Pinellas Park, FL
01.2016 - 03.2019
- Prepared a diverse menu of dishes in fast-paced kitchen environment.
- Maintained cleanliness and organization of kitchen stations to ensure safety compliance.
- Trained new staff on food preparation techniques and kitchen procedures.
- Collaborated with team to enhance overall workflow and efficiency during peak hours.
- Monitored inventory levels, ensuring timely replenishment of ingredients and supplies.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared food items in compliance with recipes and portioning control guidelines.
Deli Clerk
Publix
Saint Petersburg, Florida
01.2014 - 01.2016
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of deli counter to ensure compliance with health standards.
- Operated slicing machines and scales accurately to fulfill customer orders efficiently.
- Assisted in inventory management, tracking stock levels, and notifying management of shortages.
Education
High School Diploma -
Northeast High School
Saint Petersburg,florida02-2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Call center operations
- Scheduling
- Appointment scheduling
Timeline
Customer Service Representative
Acuity Eye Care
04.2024 - Current
Customer Service Representative
Connexus Resource Group
10.2023 - 04.2024
Caregiver
Self-employeed
01.2023 - 09.2023
Customer Service Representative
24-7 Intouch
11.2020 - 12.2022
Appointment Setter
Energy Solutions Direct
03.2019 - 11.2020
Cook
PDQ Restaurant
01.2016 - 03.2019
Deli Clerk
Publix
01.2014 - 01.2016
High School Diploma -
Northeast High School