Cristyl-Lin Infante
Sahuarita,AZ
Summary
Accomplished hospitality executive with more than 18 years of progressive management experience across Marriott branded hotels. Recognized for elevating operational performance, cultivating high-impact teams, and maintaining industry-leading guest satisfaction scores. Adept in property openings, multi-department operations, and strategic financial oversight. Known for a balanced leadership style that blends accountability with mentorship, empowering teams to deliver consistent excellence. Additionally, provided executive-level administrative support to ownership, regional directors, and senior leadership, including calendar management, confidential correspondence, executive reporting, meeting coordination, document control, and cross-functional communication. Recently relocated to Arizona and open to remote or hybrid Executive Assistant/Leadership opportunities.
Overview
25
25
years of professional experience
1
1
Certification
Work History
General Manager
TownePlace Suites by Marriott Orlando UCF
Orlando, FL
02.2021 - 09.2025
- Oversaw all aspects of hotel operations for a 105-suite extended-stay property, consistently meeting or exceeding company profitability and service goals.
- Performed executive administrative responsibilities for ownership and regional leadership, including executive calendar coordination, preparation of reports and presentations, confidential correspondence, contract administration, and maintenance of executive files and records. Manage inbox and responding to emails and incoming communications, ensuring timely responses and prioritizing urgent matters.
- Coordinates adherence to deadlines and completion of special projects and reports. Plan and organize meetings.
- Bid out vendors and key resources needed by company. Negotiate the best pricing.
- Delivered year-over-year revenue growth through disciplined forecasting, cost optimization, and targeted rate strategies in partnership with revenue management.
- Led a cross-functional team of 20+ associates and managers, implementing a culture of empowerment that reduced turnover and increased internal promotions.
- Strengthened HR and payroll systems by introducing standardized workflows and coaching practices that improved accuracy and staff engagement.
- Elevated Guest Voice satisfaction rankings into the top tier of the Marriott brand segment through proactive service recovery and consistent performance coaching.
- Acted as brand ambassador and primary liaison between ownership, Marriott corporate, and community partners to advance company reputation and long-term business positioning.
- Pinnacle Hotel Management
Assistant General Manager
TownePlace Suites by Marriott Orlando SeaWorld
Orlando, FL
05.2017 - 02.2021
- Directed day-to-day hotel operations and served as acting General Manager during leadership transitions.
- Supported executive leadership with administrative coordination, meeting preparation, reporting, follow-up on strategic initiatives, and maintenance of confidential operational and personnel documentation. Compile meeting agendas and minutes as needed.
- Perform routine administrative tasks such as filing and drafting correspondence. Maintain strict confidentiality of the company and executive information. Performs various administrative functions as requested.
- Integral member of the Hotel Opening Team that earned Marriott's 'Opening of the Year 2017' award.
- Drove operational efficiency through effective labor management, financial reporting, and expense control.
- Collaborated with regional teams on revenue forecasting and brand compliance, achieving consistent green QA scores.
- Developed and facilitated training programs that improved service delivery, guest retention, and employee satisfaction.
- LBA Hospitality
Assistant General Manager
Residence Inn by Marriott Ft. Lauderdale Airport & Cruise Port
Dania Beach, FL
08.2014 - 05.2017
- Supported the opening of an award-winning property, recognized across OTA and corporate channels for exceptional service. Partnered with the GM on strategy and budget execution to drive profitability and enhance guest satisfaction scores.
- Managed executive administrative tasks including payroll approvals, confidential HR records, executive correspondence, reporting, and audit-ready documentation.
- Oversaw HR operations, payroll, and accounting functions; ensured compliance with brand standards and regulatory policies.
- Helped maintain top performance across QA audits and GuestVoice metrics, placing the hotel in the upper percentile of the brand portfolio.
- LBA Hospitality
Assistant Front Office Manager
Courtyard by Marriott Cadillac Miami Beach Oceanfront
Miami Beach, FL
12.2013 - 08.2014
- Manager on Duty overseeing full hotel operations; coordinated guest services and handled escalations.
- Supported hiring and training, managed guest recovery (Marriott Customer Care), and opened the Ocean Tower building.
- Assisted senior leadership with administrative coordination, scheduling, reporting, and operational documentation. Maintained executive administrative workflows including executive reporting packets, compliance documentation, and confidential records management.
- Hersha Hospitality
Operations Manager
Residence Inn by Marriott Orlando Lake Mary
Lake Mary, FL
03.2010 - 12.2013
- Served in assistant GM capacity: led departmental oversight, revenue meetings, and staffing. Managed administrative accounting (weekly packets, month-end, payroll), HR functions, and daily huddles. Maintained executive administrative tasks from General Manager.
- Pinnacle Hotel Management
Manager in Training
Orlando Marriott Lake Mary
Lake Mary, FL
01.2009 - 03.2010
- Completed rotational management training; performed front desk supervision and Manager on Duty responsibilities. Recognized with guest commendations and contributed to guest loyalty enrollment initiatives.
- Pinnacle Hotel Management
Front Desk Receptionist
Courtyard by Marriott
Maitland, FL
03.2007 - 01.2009
- Delivered high-quality guest service, completed cross-department internships, and supported housekeeping and restaurant operations. Achieved positive guest feedback and quarterly bonuses related to service scores.
- McKibbon Hotel Management
Dietary Employee / Cross-Department Roles
Village on the Green
Longwood, FL
09.2000 - 10.2007
- Cross-trained in serving, bartending, hosting/supervising, and event execution for catered functions.
- Assisted with training new staff and ensured prompt, courteous service.
Education
Bachelor of Science - Hospitality Management
University of Central Florida, Rosen College of Hospitality Management
Associate in Arts Degree - General Studies
Seminole Community College
Skills
- Executive Administration
- Executive Support
- Leadership
- Team Development
- Hotel Openings
- Project Management
- Financial Management
- Operational Management
- Budgeting
- Forecasting
- Human Resources
- Employee Relations
- Payroll Processing
- Guest Relations
- Brand Compliance
- Quality Assurance
- Calendar Management
- Meeting Management
- Executive Reporting
- Document Control
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- FOSSE
- Micros
- FSPMS
- ServSafe
- TIPS
- Basic First Aid
- Supervisory Solutions
- Vendor negotiation
- Revenue management
- HR administration
- Budget oversight
- Quality assurance
- Customer relationship management
- Strategic planning
- Performance coaching
- Team leadership
- Problem solving
- Effective communication
- Time management
- Conflict resolution
- Staff engagement
References
- Ron Franklin, CEO of Pinnacle Hotel Management, 954-778-0220, ron.franklin@pinnaclehm.com
- Al Baerenklau, Regional Director, Pinnacle Hotel Management, 407-474-7799, al.baerenklau@pinnaclehm.com
- John Marks, President, Pinnacle Hotel Management, 727-423-4808, john.marks@pinnaclehm.com
- Debbie Arrieta, Senior Hotel Staff Accountant, Pinnacle Hotel Management, 561-662-9587, debbie.arrieta@pinnaclehm.com
- Chris Clements, Director of Hotel Openings, LBA Hospitality, 334-796-4259, chrisc@lbaproperties.com
- Adriana Londono, General Manager, Pinnacle Hotel Management UCF Hotels, 407-383-5528, adriana.londono2@marriott.com
- Bruce Skwarlo, General Manager, Pinnacle Hotel Management, 407-687-7471, bskwarlo@aol.com
- Adriana Weaver, Director of Sales, Home2 Suites by Hilton Jacksonville, 407-435-5921, adriana.weaver@hilton.com
- Suria Plante, Revenue Manager, Choice Hotels, 786-556-0890, suria.plante@choicehotels.com
Core Skills And Certifications
- Executive Administration & Executive Support
- Leadership & Team Development
- Hotel Openings & Project Management
- Financial & Operational Management (budgeting, forecasting)
- Human Resources, Employee Relations & Payroll Processing
- Guest Relations & Brand Compliance Quality Assurance
- Calendar & Meeting Management
- Executive Reporting & Document Control
- Systems: Microsoft Word, Excel, PowerPoint, FOSSE, Micros, FSPMS
- Certifications: ServSafe, TIPS, Basic First Aid, Supervisory Solutions
Languages
English
Full Professional
Accomplishments
- Hotel Opening of the Year - Residence Inn Marriott Ft. Lauderdale Airport & Cruise Port
Certification
- ServeSafe
Affiliations
- LBA Cares Volunteer Work
References
References available upon request.
Timeline
General Manager
TownePlace Suites by Marriott Orlando UCF
02.2021 - 09.2025
Assistant General Manager
TownePlace Suites by Marriott Orlando SeaWorld
05.2017 - 02.2021
Assistant General Manager
Residence Inn by Marriott Ft. Lauderdale Airport & Cruise Port
08.2014 - 05.2017
Assistant Front Office Manager
Courtyard by Marriott Cadillac Miami Beach Oceanfront
12.2013 - 08.2014
Operations Manager
Residence Inn by Marriott Orlando Lake Mary
03.2010 - 12.2013
Manager in Training
Orlando Marriott Lake Mary
01.2009 - 03.2010
Front Desk Receptionist
Courtyard by Marriott
03.2007 - 01.2009
Dietary Employee / Cross-Department Roles
Village on the Green
09.2000 - 10.2007
Bachelor of Science - Hospitality Management
University of Central Florida, Rosen College of Hospitality Management
Associate in Arts Degree - General Studies
Seminole Community College