Open To Work
Cristyle Rausch
Customer Service Representative
Howe,TX
Summary
Results-driven customer service representative with experience in managing high-stress situations effectively. Expertise in fostering positive relationships and implementing feedback-driven process improvements to enhance service delivery.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
TexitCoin
McKinney, TX
08.2025 - 02.2026
- Assisted customers with inquiries and issues, ensuring timely resolution and satisfaction.
- Managed customer accounts using CRM software to maintain accurate records and updates.
- Collaborated with team members to streamline communication processes for enhanced service delivery.
- Provided feedback on recurring issues, contributing to product improvement initiatives.
- Conducted follow-up calls to ensure ongoing customer satisfaction and address additional concerns.
- Resolved customer complaints efficiently, fostering positive relationships through effective communication techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Truck Loader
FedEx
Sherman, TX
10.2024 - 08.2025
- Loaded and unloaded freight using hand trucks ensuring safety protocols were followed.
- Operated scanning equipment to track shipments accurately during loading processes.
- Collaborated with team members to meet daily shipping targets efficiently.
- Maintained cleanliness and organization of loading areas to enhance workflow productivity.
- Assisted in training new employees on safety procedures and operational tasks.
- Inspected packages for damage before loading to minimize returns and improve customer satisfaction.
- Maintained a safe working environment.
Return Processing Associate
TJ-Maxx Department Store
Sherman, TX
08.2022 - 08.2025
- Processed and inspected returned merchandise for quality assurance and restocking.
- Run the front end, cashier, answer phone calls.
- Collaborated with team members to streamline return workflows and improve efficiency.
- Trained new associates on return procedures and best practices for customer service.
- Managed delicate situations involving dissatisfied customers with professionalism and empathy, ultimately resolving disputes amicably.
- Assisted in training new employees on return processing procedures, contributing to improved team productivity levels.
Sales Representative
Texas Electric Supply
McKinney, TX
08.2021 - 08.2022
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Developed tailored sales presentations to effectively communicate product benefits and features.
- Analyzed market trends to identify new business opportunities and adjust sales strategies.
- Collaborated with cross-functional teams to streamline sales processes and improve efficiency.
- Implemented feedback mechanisms to gather insights for continuous improvement in service delivery.
- Expanded customer base through cold calling, networking, and relationship building.
- Filed all information collected.
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Education
Criminal Justice
Stratford Career Institute
Dallas, TX07-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Payment processing
- Staff training
- Filing
- Product sales
- Recordkeeping strengths
- Team development
Timeline
Customer Service Representative
TexitCoin
08.2025 - 02.2026
Truck Loader
FedEx
10.2024 - 08.2025
Return Processing Associate
TJ-Maxx Department Store
08.2022 - 08.2025
Sales Representative
Texas Electric Supply
08.2021 - 08.2022
Criminal Justice
Stratford Career Institute