Crisyeli Javier Gonzalez
Bronx
Summary
Reliable and adaptable professional with experience in administrative support, customer service, and office coordination. Skilled at managing schedules, handling high call volumes, and maintaining accurate records. Strong communication and organizational abilities with a focus on efficiency and delivering quality service
Overview
6
6
years of professional experience
Work History
Call Center Representative
Urban Health Plan, Inc
Bronx
04.2025 - Current
- Handle high-volume inbound and outbound calls, assisting patients with scheduling, rescheduling, and canceling medical appointments.
- Provide accurate information regarding services, referrals, prescriptions, and insurance coverage.
- Coordinate with providers, nurses, and case managers to relay messages and support patient care needs.
- Address patient concerns with empathy, professionalism, and problem-solving to ensure a positive patient experience.
Receptionist
Law Office of Ryan S. Goldstein
Bronx
07.2023 - 04.2025
- Assisting with copying, scanning, faxing, emailing & note-taking during phone calls with clients.
- Contacting different facilities to obtain medical and legal documents and information regarding clients' legal cases.
- Scheduling and confirming appointments and conferences with attorneys and clients.
- Create spreadsheets to keep record of clients' lien information.
Customer Service Cashier
Burlington
Bronx
10.2021 - 03.2023
- Maintained customer satisfaction with quick and professional handling of product returns.
Customer Service Associate
C.E.M.S. LLC
Bronx
10.2019 - 04.2021
- Helped a large group of customers every day
- Focused on customer satisfaction
- Solved customers concerns
Education
Associate of Art - Psychology
LaGuardia Community College of The City of New York
Long Island City, NYHigh School Diploma -
Westchester Square Academy
Bronx, NYSkills
- Bilingual speaker (English and Spanish)
- Excel
- Teamwork
- Great communicating skills
- Microsoft Word
- PowerPoint
- Professional behavior
- Customer service
- Positive attitude
- Great working under pressure
Timeline
Call Center Representative
Urban Health Plan, Inc
04.2025 - Current
Receptionist
Law Office of Ryan S. Goldstein
07.2023 - 04.2025
Customer Service Cashier
Burlington
10.2021 - 03.2023
Customer Service Associate
C.E.M.S. LLC
10.2019 - 04.2021
Associate of Art - Psychology
LaGuardia Community College of The City of New York
High School Diploma -
Westchester Square Academy