Stephanie Romualdo
Fresno,CA
Summary
Seeking to secure a challenging and rewarding position, where I can utilize my customer service skills to my fullest potential and continue to grow within the company.
Overview
7
7
years of professional experience
Work History
Call Center Representative
Unique Orthodontics - Clovis
Fresno, CA
09.2024 - Current
- Answer incoming calls from customers in Spanish and English.
- Answer high volume of calls daily with call management system and web-based communications.
- Update customer accounts, addresses, and contact information.
- Maintain strong call control and quickly work through scripts to address problems.
- Participate in weekly team meetings to discuss potential solutions for common customer issues.
Sales Associate Supervisor
Marshalls
Fresno, CA
05.2022 - Current
- Count and balance registers.
- Monitor staff performance to ensure compliance with company standards and goals.
- Resolve customer complaints in a timely manner, while maintaining a positive attitude towards customers.
- Perform cashier duties when necessary during peak business periods or unexpected absences.
- Analyze weekly and monthly reports for changes in trends or potential opportunities for improvement.
Dental Assistant
Treva Diane Lee, Dds
Fresno, CA
02.2020 - 10.2021
- Zoom whitening.
- Took digital X-rays of teeth using radiographic equipment.
- Performed basic laboratory duties, such as mixing cements, loading amalgam capsules into guns, pouring alginate impressions, and making temporary crowns or bridges.
- Educated patients on treatment procedures and post-procedure home care.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
- Documented patient records during procedures and added notes taken to treatment chart.
Dental Assistant
Fresno Family Dentistry
Fresno, CA
05.2018 - 01.2020
- Performed basic laboratory tasks such as pouring impressions or mixing cements.
- Assisted the dentist with various procedures such as taking x-rays, charting teeth, sterilizing instruments and preparing materials.
- Maintained a neat, clean and organized environment throughout the office.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
Education
Certificated Dental Assistant - Dental Assistant
UEI College
Fresno, CA10-2017
High School Diploma -
McLane High School
Fresno, CA06-2011
Skills
- Multitasker
- Strong leadership
- Bilingual (Spanish speaker and writer)
- Resolving issues
Timeline
Call Center Representative
Unique Orthodontics - Clovis
09.2024 - Current
Sales Associate Supervisor
Marshalls
05.2022 - Current
Dental Assistant
Treva Diane Lee, Dds
02.2020 - 10.2021
Dental Assistant
Fresno Family Dentistry
05.2018 - 01.2020
Certificated Dental Assistant - Dental Assistant
UEI College
High School Diploma -
McLane High School