Tierra Alvarez
Chino,CA
Summary
To obtain a position that will allow me to use my strong organizational skills and ability to multitask in a fast-paced environment while providing excellent and caring customer service.
Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Overview
3
3
years of professional experience
2021
2021
years of post-secondary education
Work History
Call Center Representative
Call The Car (NEMT Company)
03.2025 - 02.2026
- Verify members eligibility with their health plan for transportation I work with IEHP, LA Care & Blue Shield of California
- Create reservations for medical reason to get members to/from appointments
- Activate (request) rides for members via lyft, uber or medical transportation vendors
- Provide ETA and driver information to members for their rides
- Verify member information DOB, member ID, first/last name, number and physical address on file
- Obtain information on the level of service member needs provided if they are ambulatory curb to curb, door2door or have other medical needs (wheelchair, gurney, life support)
- Submit PCS form if member is wheelchair or gurney with physician information
- Contact Dialysis facilities to verify members still remain with the same schedule due to holiday changes
- Make any necessary adjustments to members dialysis transportation schedule if the dialysis facility changes schedule for the holidays
- Call transportation vendors verifying if they can accommodate transportation for our dialysis members
- Add transportation vendors to members transportation reservation if they are gurney level of service
Inbound Agent & Case Manager
American Honda Motor Co - Tek Systems
06.2023 - 06.2024
- Take inbound calls to assist customers with their vehicles
- Maintained 30-35 calls a day
- Create cases for customers, document their concerns with the vehicle regarding recalls, performance of the vehicle etc
- Assist with the concerns by providing information or directing them to the correct department
- Issue reimbursements for customers due to recalls & maintenance issues with vehicles depending on loyalty (goodwill assistance)
- Work with dealers to work with the customers concerns and offer the member a percentage of the repair after looking their certain guidelines through American Honda for approval
Collections Dialer
Williamson Morgan & Associates LLC
01.2023 - 05.2023
- Make outbound calls to consumers in regards to documents being sent to address
- Giving them contact information to the issuers office and their case number on file
- Confirming DOB, address, and last 4 digits of SSN
- Maintaining at least 150-200 calls a day
Event Planning Assistant
Mimi Party Planning LLC
- Received and responded to incoming calls and messages regarding services offered and event pricing
- Assisted with interviewing clients to understand event scopes to work and establish budgets
- Worked with event managers to set up vendors and ordering supplies for event
- Assisted with setting up equipment, decorations at venue and keeping areas clean for the event
- Family Owned Business
Education
Diploma - High School level GED
Eleanor Roosevelt High School
Skills
- Excellent communicator
- Positive attitude
- Computer literate
- Organized
- Strong multitasker
Languages
English
Timeline
Call Center Representative
Call The Car (NEMT Company)
03.2025 - 02.2026
Inbound Agent & Case Manager
American Honda Motor Co - Tek Systems
06.2023 - 06.2024
Collections Dialer
Williamson Morgan & Associates LLC
01.2023 - 05.2023
Event Planning Assistant
Mimi Party Planning LLC
Diploma - High School level GED
Eleanor Roosevelt High School