CRISTIAN D. RIVERA

• Assisted in the daily oversight and administration of the Department of Developmental Services (DDS) Family Support Program, ensuring compliance with DDS regulations, contractual requirements, and agency policies.
• Supervised, coached, and supported a multidisciplinary team of Service Navigators to ensure high-quality, person-centered services for individuals with intellectual and developmental disabilities and their families.
• Monitored program performance, documentation, and service delivery through regular case reviews, supervision, and quality assurance activities.
• Oversaw intake, case assignments, service planning, and referrals to ensure timely access to supports and community resources.
• Collaborated with DDS Area Offices, State Coordinators, community providers, schools, healthcare organizations, and advocacy agencies to coordinate comprehensive services and strengthen community partnerships.
• Assisted in developing and implementing program policies, workflows, and quality improvement initiatives to enhance service delivery and operational efficiency.
• Supported recruitment, onboarding, training, and professional development of program staff while promoting a collaborative and accountable team culture.
• Managed crisis situations and provided guidance to staff regarding complex family needs, safety concerns, and service coordination.
• Assisted with budget monitoring, resource allocation, and contract deliverables to support effective program operations.
• Promoted culturally responsive, trauma-informed, and person-centered practices to improve outcomes for individuals and families served.
• Represented the agency at DDS meetings, community events, and interdisciplinary team meetings, fostering strong relationships with stakeholders and community partners.

•Responsible for maintaining program quality. This includes, but is not limited to; participating in staff orientation and training, client performance and monitoring, and ensuring adherence to the service plan. Also, in conjunction with the Administrative Director, this person is responsible for maintaining accurate documentation and record-keeping.
• Development and implementation of the AFC provider's policies and procedures as outlined in 130
CMR 408.430(A)
• Direction and supervision of all aspects of the AFC program
• Oversight of the hiring, training, supervision, evaluation, and discipline of all AFC staff and independent
contractors
• Fiscal administration of the AFC program including billing, budget preparation, and required program
statistical and financial reports
• Ensuring that the AFC provider meets all of the requirements in 130 CMR 408.000 and 450.000.
•Expected to participate in Agency-sponsored trainings and special events, as well as
industry networking and professional development activities, such as conferences and workshops, as
well as the MA Human Rights Conference, etc.
•Expected to conduct outreach activities at community partners, so to ensure increased
program utilization.
• Mandated Reporter Statute: An individual in this position is considered a “Mandated Reporter”
when on duty, according MA Statutes.

• Conducted comprehensive home studies and psychosocial assessments to evaluate sponsor suitability and ensure the safety and well-being of unaccompanied children.
• Developed and implemented individualized, trauma-informed service plans tailored to each child's and family's unique needs.
• Provided intensive case management and post-release support, including home visits, safety assessments, crisis intervention, and ongoing monitoring.
• Coordinated services with schools, healthcare providers, legal representatives, behavioral health agencies, and community organizations to ensure access to essential resources.
• Maintained compliance with all Office of Refugee Resettlement (ORR) policies, federal regulations, and documentation standards by completing timely, accurate case notes and reports.
• Assessed family strengths, risks, and protective factors to support safe reunification and long-term family stability.
• Advocated for children and sponsored families by connecting them with housing, education, medical care, mental health services, financial assistance, and other community resources.
• Collaborated with multidisciplinary teams and federal stakeholders to ensure coordinated service delivery and positive outcomes for children and families.
• Managed a high-volume caseload while meeting strict federal timelines and quality assurance standards.
• Applied trauma-informed, culturally responsive, and family-centered practices to support diverse immigrant and refugee populations.

• Responsible for assisting Director with supervision of program staff and for maintaining program quality
• This includes but is not limited to staff orientation and training; program and staff performance monitoring, ensuring adherence to company policies and procedures, and yearly program development
• In collaboration with the Director of Adult Foster Care and the VP and Chief Program Officer, the Assistant Director is responsible for ensuring that the program meets contractual requirements
• This includes but is not limited to monitoring of service delivery, coordinating the timely submission of services delivery reports, budgets, program evaluation and all other documentation to contracting agents; participating in program supervision and monitoring meetings; design and implementation of program monitoring and evaluation systems; and participation during contract renewals
• Expected to meet the qualifications per MassHealth and CARF regulations
• The AFC Assistant Director is responsible for maintaining a small caseload of people served if necessary and appropriate
• Participate as part of a Multi-Disciplinary Team and is responsible for utilization of a bi-annual program evaluation tool along with Director of Adult Forster Care
• This person will ensure the implementation of necessary program improvements
• By utilizing such tools, the AFC Assistant Program Director will successfully identify program assets, resources, challenges, and opportunities
• Expected to participate and organize networking and professional development activities, such as helping organize conferences and workshops as needed
• Expected to conduct outreach activities amongst AFC program to ensure increased program utilization
• Conducting on-site visits as needed
• Conducting preadmission and placements visits

• Provides ongoing training to AFC caregivers and Care Manager staff
• Evaluating, supporting, and training AFC caregivers and Care Manager staff
• Ensuring implementation and assisting with the development of the member's interim and final AFC plan of care with input from the member or responsible party, all members of the MDT, and other individuals designated by the member
• Other relevant job-related duties as needed including performance evaluations
• Provides supervision to Care Managers at least twice a month including the reviews of client's case files to ensure proper documentation has been completed and is up to date.

• Educates and completes the initial and ongoing psychosocial evaluation of a member's appropriateness for AFC
• Conducting on-site visits with each member at the qualified setting bimonthly (alternating with the bimonthly visit by the registered nurse) for Level l, and monthly for Level ll
• Assisting with coordination of AFC with any other health services or supportive services the member is receiving from Mass Health, a managed care organization, an accountable care organization or other agencies or organizations including, but not limited to, visiting nurse services, therapy services, Department of
• Developmental Services (DDS) services, Department of Mental Health (DMH) services, and Massachusetts
• Rehabilitation Commission (MRC) services
• Completing a care manager progress note corresponding with each on-site visit or encounter, or more often as the member's condition warrants
• Reporting changes in the member's condition to the member's AFC Registered Nurse Supervisor Monthly reviewing of AFC Caregiver Logs
• Assisting with making referrals to appropriate service providers if the member requires services other than those provided by the AFC provider
• Conducting regular, periodic evaluations, at least annually, to ensure that each qualified setting where AFC is provided meets the requirements of 130 CMR 408.435
• Providing timely assistance and responding to urgent or emergency needs of the member Participating in discharge planning and implementation of discharge
• Reviewing and documenting the fire and safety procedures for the qualified setting.

• Organized and maintained filing and document management systems by coordinating, archiving, and purging files
• Taking and making telephone calls
• Planned events and department activities by acquiring venues, developing guest lists
• Open medical records
• Conducted Health fairs (STD'S) for college students
• Took vitals to patients who visited the office
• Schedule patient's appointments