Crizna Tapia
Pleasant Grove,UT
Summary
Dedicated working four years through a company that has brought skills and the stability to improve this position.
An Experienced Customer Service Supervisor bringing 2 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
During this year, there was growth to overcome a compliance position whereas handle multiple projects that require investigation through internal challenges and problem-solving skills.
A bilingual person, that speaks fluent English and Spanish and is able to interpret and communicate with others and utilizes interpersonal skills.
Overview
5
5
years of professional experience
Work History
Customer Service Supervisor
Solcius Solar
12.2019 - Current
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached and mentored team members to improve their language skills and overall performance.
- Implemented performance metrics tracking to identify areas for improvement and recognize top performers.
Direct Support Professional Caregiver
Topham's Tiny Tots
12.2018 - 07.2019
- Ensured safe and comfortable living environment for clients through regular housekeeping tasks and proactive maintenance reporting.
- Supported clients'' emotional well-being by building rapport, providing companionship, and actively listening to their concerns.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
Retail Worker
Zurcher Merchandise
08.2018 - 10.2019
- Delivered exceptional customer service with friendly demeanor, resulting in increased repeat business.
- Maintained clean and organized sales floor, enhancing overall shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School Diploma -
Orem High School
Orem, UT05.2019
Skills
- Performance Evaluation
- Team Building and Leadership
- Team Development
- Work Prioritization
- Fluent Bilingualism
- Empathy and Compassion
- Project Coordination
- Investigation techniques
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Supervisor
Solcius Solar
12.2019 - Current
Direct Support Professional Caregiver
Topham's Tiny Tots
12.2018 - 07.2019
Retail Worker
Zurcher Merchandise
08.2018 - 10.2019
High School Diploma -
Orem High School
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