Summary
Overview
Work History
Education
Skills
Timeline
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Croix Barbian

Painesville,OH

Summary

Passionate about promoting lasting customer satisfaction by maintaining exceptional customer relations and service. Dedicated to providing professional customer service with knowledge of service delivery and proven multitasking abilities to help better benefit clientele. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Bloom Medicinals
03.2023 - Current
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Developed strong product knowledge to provide informed recommendations, promptly address individual customer needs, and provide accurate information
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong working relationships with vendors to expedite issue resolution and maintain optimal system performance.


Physical Therapy Technician

Cleveland Clinic
03.2021 - 08.2022
  • Increased physician and patient customer satisfaction by recognizing and acting to meet various needs.
  • Monitored patient's safety and response to exercise intensity to discuss with therapist.
  • Collaborated with physical therapists to develop individualized care plans tailored to each patient's specific needs and goals.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.

Sales Associate

The Exchange
04.2018 - 10.2020
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Consistently met or exceeded key performance indicators related to service quality and response times.

Game Advisor

Game Stop
10.2012 - 04.2018
  • Ensured that the store is clean, well-organized, and properly merchandised at all times while maintaining excellent customer service.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Bachelor of Science - Health Science

Cleveland State University
Cleveland, OH
2019

Skills

  • Supply Chain Inventory Management and Maintenance
  • Shipment Processing
  • Shipping and Receiving
  • Warehouse Management Systems
  • Efficient Data Entry
  • Technical Support
  • Client Relations
  • Database Management
  • Microsoft Office
  • Hardware Troubleshooting

Timeline

Customer Service Representative

Bloom Medicinals
03.2023 - Current

Physical Therapy Technician

Cleveland Clinic
03.2021 - 08.2022

Sales Associate

The Exchange
04.2018 - 10.2020

Game Advisor

Game Stop
10.2012 - 04.2018

Bachelor of Science - Health Science

Cleveland State University

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Croix Barbian