Crosby Mays
Portland,OR
Summary
Results-oriented professional with experience in operations management and team development. Known for exceptional problem resolution and relationship-building skills, successfully enhancing guest and employee experiences across multiple properties.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
The Clyde Hotel by Kasa
Portland Oregon
11.2024 - Current
- Oversaw daily operations, ensuring efficiency, guest and employee satisfaction, and alignment with company objectives.
- Analyzed performance metrics and wrote monthly business reports to identify areas for operational improvement and cost reduction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Interviewed, hired and trained Housekeeping, Front Desk and MA personnel.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Assisted with opening new buildings and training team members in other markets ( Houston, Austin, Dallas, San Francisco, Los Angeles).
Front Desk Lead
Heights House Hotel
Houston, OH
08.2023 - 09.2024
- Supervised front desk operations, ensuring exceptional guest experiences and service quality.
- Trained and mentored new front desk staff on hotel policies and customer service protocols.
- Managed room reservations and check-in/check-out processes using property management systems.
- Resolved guest inquiries and complaints efficiently, fostering positive relationships and satisfaction.
- Coordinated with housekeeping to maintain accurate room status and availability updates for 80 rooms.
Property Operations Lead
Kasa, Inc
Houston, TX
11.2022 - 10.2024
- Managed On-site Operations for a Diverse portfolio of Apartment Properties in Houston, Dallas, and Austin including studio-3 bedroom units.
- Supported contracted Housekeeping teams and conducted detailed unit inspections to maintain high standards
- Sourced and Managed Short and Mid-Term Leases, conducted Sales Outreach, and handled Data Entry and Bulk Procurement.
- Implemented Cost saving strategies and managed inventory for operational supplies.
Executive Director of Housekeeping
Xanterra Parks & Resorts At Yellowstone
Yellowstone National Park
05.2017 - 12.2021
- Managed a team of 100+ employees and oversaw operations for 600 guest rooms.
- Developed and Managed Department Budgets, Handled supply orders, and conducted room inspections.
- Developed and trained two Assistant Housekeeping Managers, three Area Managers, and 15 Rooms Inspectors.
- Performed payroll audits, conducted both positive and negative performance documentation, and led safety inspections.
- Oversaw budget management, ensuring alignment with organizational goals and financial sustainability.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
Education
No Degree - Anthropology
Central Oregon Community College
Bend, OregonMountain View Highschool
Bend, Oregon06-2013
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Efficient multi-tasker
- Training and development
- Relationship building
- Verbal and written communication
- P&L management
Certification
- Guest Service Gold, Xanterra Travel Company, 2017
- Rose City Certified, Travel Portland, 2025
- Texas School of Bartending Certification, Houston TX, 2023
Timeline
General Manager
The Clyde Hotel by Kasa
11.2024 - Current
Front Desk Lead
Heights House Hotel
08.2023 - 09.2024
Property Operations Lead
Kasa, Inc
11.2022 - 10.2024
Executive Director of Housekeeping
Xanterra Parks & Resorts At Yellowstone
05.2017 - 12.2021
No Degree - Anthropology
Central Oregon Community College
Mountain View Highschool