Cross Wilckens
Humble
Summary
Dynamic Area Supervisor at Blue Water Recreational Services with a proven track record in crisis management, Leadership, and team building. Expert in operations management, I enhance safety and professionalism. Committed to excellence, I resolve challenging issues and uphold high standards in every interaction, conveying the company’s values.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Area Supervisor
Blue Water Recreational Services
07.2023 - Current
- Leads Operations Across Multiple Pool Sites: Takes full responsibility for managing and overseeing the performance and safety of several aquatic facilities under my supervision.
- Directly Supervises and Leads Lifeguard Teams: Serves as the primary site evaluator, and team motivator including hiring input, scheduling, on-site training, and leadership.
- Identifies and Addresses Areas of Safety, Regulatory Compliance, and Operations: Steps in immediately for any emergencies and poor guest situations.
- Mentors Lifeguard Teams and Develops them for promotions and growth opportunities.
- Provides Onsite Communication and Safety Training: Implements, reviews, and communicates directly with property managers.
- Represents Company Values in the Field: Upholds and promotes the standards, reputation, and professionalism of the company in every interaction and decision.
Lifeguard Instructor
Blue Water Recreational Services
02.2023 - Current
- Certified to Teach Lifeguarding Courses: Authorized by the American Red Cross to instruct and certify individuals in Lifeguarding, CPR/AED, and First Aid.
- Trains New Lifeguards: Leads classes that prepare candidates to become professional lifeguards, including both classroom instruction and hands-on water training.
- Maintains High Safety Standards: Ensures lifeguard candidates understand and apply the latest safety protocols, rescue techniques, and emergency procedures.
- Assesses Participants: Assesses participants’ physical abilities, rescue skills, and decision-making to determine if they meet Red Cross certification standards.
- Promotes Lifeguard Leadership: Helps develop rescue generation of lifeguard leaders by modeling responsibility, professionalism, and a commitment to safety.
Onsite Manager
Blue Water Recreational Services
05.2022 - 02.2023
- Managed onsite staff, ensured proper training and development of team members.
- Oversaw daily operations and ensured compliance with company standards.
- Monitored swimmers to ensure safety in the pool area.
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
- Performed emergency rescues when necessary.
- Prepared and ensured records of incident reports, pool chemicals, and patron counts.
Car Wash Attendant
Tommy's Express Car Wash
10.2022 - 04.2024
- Greeted customers and answered questions regarding services offered.
- Assisted customers with selection of car wash packages and add-on services.
- Inspected vehicles for damage prior to washing.
- Operated each register to process customer payments.
- Effectively sold wash packages.
Referee
Heatwave Soccer
01.2023 - 07.2023
- Verified player eligibility prior to match start.
- Enforced rules and regulations during matches.
- Officiated games ensuring fair play and safety on the field.
- Kept accurate records of game results and statistics.
- Issued warnings, cautions and ejections when necessary.
- Communicated effectively with coaches, players and officials during games.
Drone Pilot
Atascocita High School
01.2023 - 07.2023
- Operated drone pre-flight checks to ensure drone was ready for operation.
- Conducted drone flights in accordance with FAA regulations and safety standards.
- Captured aerial footage and images for school events and projects.
- Provided post-flight analysis and guidance to new drone pilots.
- Maintained and managed drone equipment and accessories.
Education
High School Diploma - French
Atascocita High School
05-2026
Skills
- Leadership
- Team management
- Team building
- Sales strategy
- Customer relations
- Negotiation skills
- Problem-solving
- Operations management
- Multitasking ability
- Reliability and professionalism
Websites
Accomplishments
- Successfully managed operations at Blue Water Recreational Services.
- Received recognition for Leadership Position at National Honor Society.
- Awarded Honor Roll from the National Honor Society.
Certification
- Part 107 Pilots Licenses
- Red Cross Life Guard Instructor Certificate
Languages
French: Fluent
Limited
Timeline
Area Supervisor
Blue Water Recreational Services
07.2023 - Current
Lifeguard Instructor
Blue Water Recreational Services
02.2023 - Current
Referee
Heatwave Soccer
01.2023 - 07.2023
Drone Pilot
Atascocita High School
01.2023 - 07.2023
Car Wash Attendant
Tommy's Express Car Wash
10.2022 - 04.2024
Onsite Manager
Blue Water Recreational Services
05.2022 - 02.2023
High School Diploma - French
Atascocita High School
Awards And Honors
Honor Roll [4.0 GPA], Top Rank [3%], Swim Team [Varsity, Social swim team, 2020 to 2024], Mid Field for Lacrosse Team, [2022 to 2023], Elected [Vice President, Student Council], [2022-2023], Elected [Treasurer, Student Council], [2023-2024], Strict Leader [Theater], [2024], Participated in [Eagles Swimming Association], [2023-2024], Debating Team, AP Seminar Capstone Project: Synthesized research on what the truth is, Member of National Honor Society.
Activities And Honors
Honor Roll [4.0 GPA], Top Rank [3%], Swim Team [Varsity, Social swim team, 2020 to 2024], Mid Field for Lacrosse Team, [2022 to 2023], Elected [Vice President, Student Council], [2022-2023], Elected [Treasurer, Student Council], [2023-2024], Strict Leader [Theater], [2024], Participated in [Eagles Swimming Association], [2023-2024], Debating Team, AP Seminar Capstone Project: Synthesized research on what the truth is, Member of National Honor Society.