U'KNEQUA SHEPARD
Houston,TX
Summary
Operations Leader with 6 years of diverse experience in healthcare, plasma processing, and retail management, excelling in leadership and regulatory compliance. Demonstrates a keen attention to detail and a strong commitment to enhancing operational efficiency through innovative strategies and team mentorship.Proven ability to navigate complex regulatory environments, ensuring adherence to FDA, CGMP, and OSHA standards. Adept at leveraging technology to streamline processes and improve service delivery. Known for a collaborative approach to leadership, fostering environments where team members are empowered to contribute to organizational success. Committed to continuous professional development and staying abreast of industry trends to drive excellence in all endeavors.
Overview
7
7
years of professional experience
Work History
Area Supervisor
Ross Dress for Less
Pearland, Texas
09.2025 - Current
- Executed daily opening and closing procedures to ensure smooth operations.
- Evaluated store performance and implemented improvement plans based on customer feedback.
- Utilized Point of Sale register system for efficient transaction processing.
- Supervised daily operations, ensuring strict compliance with company policies.
- Delegated work tasks to staff while establishing clear priorities and goals.
Plasma Processor and Trainer
Biomat Holdings, LLC
04.2022 - 11.2024
- Supervise the collection and testing of donor samples, ensuring adherence to standard operating procedures (SOPs) and regulations.
- Improve the efficiency of sample processing, achieving noticeable gains in turnaround time.
- Oversee plasma processing operations, ensuring compliance with FDA, OSHA, and CGMP regulations, while optimizing unit management procedures for greater efficiency.
- Direct initiatives for donor sample collection and processing, implementing streamlined protocols that significantly reduce preparation time for shipping and testing.
- Ensure precise labeling and freezing of plasma units, rigorously maintaining adherence to timelines and quality standards.
- Train and mentor team members on best practices, cultivating a culture of continuous improvement.
- Formerly BioTek America, LLC
Unit Secretary
Tenet Health
03.2020 - 06.2021
- Oversaw daily census reports, improving both data accuracy and operational efficiency.
- Coordinated thorough patient care support, overseeing admissions, transfers, and discharges while keeping detailed census reports and EMR systems up to date.
- Fostered effective communication among patients, families, and medical personnel, skillfully managing incoming calls and offering essential clerical assistance.
- Actively supported nursing staff with patient care requirements, boosting unit efficiency and contributing to higher patient satisfaction levels.
Department Manager
Stein Mart
10.2018 - 01.2020
- Cultivated team unity by mentoring staff to elevate their customer service abilities.
- Orchestrated cross-departmental projects, leading to enhanced overall store efficiency.
- Innovated merchandising strategies, refreshing product displays and incorporating digital tools for inventory management.
- Consistently surpassed sales goals by implementing strategic promotions and effective upselling techniques.
- Transformed merchandising approaches, designing attractive displays and boosting retention rates.
Education
Pre-Health Professions -
Abilene Christian University
Abilene, TX05.2026
High School Diploma -
James Madison Senior High School
Houston, TX05.2012
Skills
- Team mentorship
- Operational efficiency
- Critical thinking
- Problem-solving
- Attention to detail
- Organization & time management
- EMR systems
- Clerical support
- Merchandising
- E-commerce
- Leadership
- Plasma processing
- Sample collection
- Regulatory compliance
- FDA compliance
- CGMP compliance
- OSHA compliance
Timeline
Area Supervisor
Ross Dress for Less
09.2025 - Current
Plasma Processor and Trainer
Biomat Holdings, LLC
04.2022 - 11.2024
Unit Secretary
Tenet Health
03.2020 - 06.2021
Department Manager
Stein Mart
10.2018 - 01.2020
Pre-Health Professions -
Abilene Christian University
High School Diploma -
James Madison Senior High School