Cruz Boulos
Houston,TX
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
9
9
years of professional experience
Work History
Front Desk
Courtyard by Marriott
2024.01 - 2024.09
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
Hotel Front Desk Receptionist
Fairfield By Marriott Hotel
2023.08 - 2024.01
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Confirmed relevant guest information and payment methods to prevent fraud.
Gas Station Clerk
Texaco Gas Station
2016.01 - 2018.04
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Replenished products on shelf, rotated products and confirmed adherence to code dating procedures.
- Delivered exemplary customer service and warmly greeted guests.
Education
Channelview High School
Channelview, TXSkills
- Organizational Skills
- Interpersonal Skills
- Stress Management
- Time Management
Languages
Spanish
Full Professional
Timeline
Front Desk
Courtyard by Marriott
2024.01 - 2024.09
Hotel Front Desk Receptionist
Fairfield By Marriott Hotel
2023.08 - 2024.01
Gas Station Clerk
Texaco Gas Station
2016.01 - 2018.04
Channelview High School