Cruz Flores
Philadelphia,PA
Summary
Reliable employee seeking entry level job. Offering excellent communication and good judgement. Hardworking customer oriented. Experienced in tailoring customers requests and preferences. Smoothly handles questions and resolves concerns with great problem solving abilities and attention to details. Multitasks and manages time well to consistently meet performance targets. Known for interpreting clients wishes for personalized results. Enthusiastic, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of tasks and trainings. Motivated to learn, grow and excel.
Overview
26
26
years of professional experience
1
1
Certificate
Work History
Merchandise Fullfilment
Home Depot
Mount Laurel, NJ
05.2022 - Current
- Greeted, serviced and thanked all customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered customer questions regarding store merchandise, department information and pricing.
- Used pallet jacks to move and position merchandise.
- Verified products appeared at correct locations in proper quantities.
- Picked and staged over 50 items per day.
Licensed Cosmetologist
Johnny Cortes Beauty Salon
Philadelphia, PA
03.2000 - Current
- Consulted with new clients, asking appropriate questions to understand needs and expectations for hair color, style and care.
- Shampooed, conditioned, cut, colored and styled hair, following individualized client specifications and product recommendations to increase return customer base.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained regular client list of up to 60 repeat customers while handling 10+ clients daily.
Human Services
Harcum College
Philadelphia, PA
04.2017 - 05.2020
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Studied heavy caseload utilizing effective time management and organizational skills.
- Created power 3 points to conduct assessments of current situations and establish what needs to address.
- Processed applications and learned strict procedures to keep sensitive data confidential.
- Studied client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Met and interview Social Caseworker, in order to understand be more knowledgeable of daily requirements, responsibilities of and individual in human service field.
- Interview Supervisor of Lutheran Settlement House, non-profit organization to help women.
Education
Associate of Arts - Human Services
Harcum College
Philadelphia, PA05.2020
Diploma - Cosmetology Teacher Diploma
Empire Beauty School- Knight Road Philadelphia PA
Philadelphia PA02.2011
Diploma - Cosmetology Diploma
Gordon Phillips Beauty School
Philadelphia PA01.1999
Skills
- Originality and Creativity
- Adaptable to changes
- Friendly Communication
- Problem Anticipation and Resolution
- Administrative Duties
- Appointment Booking
- Word Processing
- Order Up
- Customer Accounts Management
- Product selections
- Microsoft PowerPoint
Languages
Spanish
Native or Bilingual
English
Timeline
Merchandise Fullfilment
Home Depot
05.2022 - Current
Human Services
Harcum College
04.2017 - 05.2020
Licensed Cosmetologist
Johnny Cortes Beauty Salon
03.2000 - Current
Associate of Arts - Human Services
Harcum College
Diploma - Cosmetology Teacher Diploma
Empire Beauty School- Knight Road Philadelphia PA
Diploma - Cosmetology Diploma
Gordon Phillips Beauty School
Certification
edWeb.net
Certificate Of Completion
Practicing Resilience with Trauma-Informed Practices for Adults and Students.
Research and Resources for School Pandemic problems: Social Skills, Screens, Anxiety, and Bullying.
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