Marisa Iannucci
Orlando,FL
Summary
Effective at working in any fast-paced environment while make sure everything looks and is up to and beyond standards. Upbeat and friendly team player with a good attitude and willingness to take on any task. Energetic aspiring groomer who is comfortable with handling dogs of all breeds and sizes. Committed to well-being of dogs and peace of mind of owners.
Overview
6
6
years of professional experience
Work History
Merchandise Associate
Walt Disney World
06.2022 - Current
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Boosted sales performance through effective merchandising strategies and visually appealing displays.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Greeted, serviced, and thanked all customers.
Front Desk Receptionist
Skiptown
10.2021 - 05.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer problems and complaints.
- Completed all tasks in compliance with company policies and procedures.
Team Trainer
Dogtopia
06.2018 - 02.2021
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Safely handled various breeds of dogs, ensuring their comfort throughout the bathing process.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Helped store management meet standards of service and quality in daily operations.
- Trained and mentored over 15 new personnel hired to fulfill various roles.
Education
Associate of Science - Business
Central Piedmont Community College
Charlotte, NC06.2019
Skills
Store Organization
Workflow Coordination
Originality and Creativity
Problem-Solving
Team Collaboration
Retail sales professional
Timeline
Merchandise Associate
Walt Disney World
06.2022 - Current
Front Desk Receptionist
Skiptown
10.2021 - 05.2022
Team Trainer
Dogtopia
06.2018 - 02.2021
Associate of Science - Business
Central Piedmont Community College
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