Marivel (Mary) Leal
Wesley,IL
Summary
Reliable and adaptable professional with a strong background in retail operations. Known for effective communication and teamwork, successfully maintaining inventory accuracy and enhancing customer satisfaction through exceptional service and organized store presentation.
Adaptable Merchandise Associate with a track record of maintaining inventory accuracy and creating engaging displays. Focused on enhancing customer experiences and supporting team success through effective communication and problem-solving skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Merchandise Associate
Habitat for Humanity
Addison, IL
01.2025 - 12.2025
- Assisted in organizing merchandise displays to enhance customer engagement and sales.
- Maintained inventory accuracy through regular stock checks and updates in inventory management system.
- Collaborated with team members to ensure efficient processing of incoming donations and merchandise.
- Provided positive customer service by addressing inquiries and assisting with product selections.
- Supported daily operations by restocking shelves and ensuring cleanliness of the sales floor.
- Learned safety protocols for handling materials and equipment during store operations.
- Participated in training sessions to develop product knowledge and improve sales techniques.
- Adapted quickly to changing priorities within a fast-paced retail environment, ensuring smooth workflow.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Greeted, serviced, and thanked all customers.
- Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Updated signage and price tags to reflect current sales.
- Assisted in the training and development of new associates, fostering a positive team environment.
- Optimized store layouts by strategically placing popular items in high visibility areas, drawing customer attention and increasing sales.
- Managed inventory levels, ensuring timely replenishment of stock to meet customer demands.
- Built end caps and aisle displays to highlight products and support latest promotions.
- Created attractive displays to promote items.
- Updated pricing and signage to complete product displays and educate customers.
- Boosted sales performance through effective merchandising strategies and visually appealing displays.
- Maintained up-to-date knowledge of current trends and customer preferences to adjust merchandise presentation accordingly.
- Used pallet jacks to move and position merchandise.
- Aided loss prevention efforts by adhering to company policies and accurately completing transactions at the point of sale system.
- Collaborated with store management to develop strategic plans for merchandise placement and promotion.
- Enhanced visual appeal of the store by constructing creative displays that showcased featured products effectively.
- Rotated manufacturer products.
- Inspected merchandise for quality and arranged proper display location on floor.
- Presented store update suggestions and layouts to management and stakeholders.
- Monitored store traffic and customer engagement to determine display effectiveness.
- Scheduled regular maintenance and repair of displays for longevity.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Used props and lighting to enhance appearance and visibility of displays.
- Analyzed customer feedback and shopper trends to inform display designs.
- Investigated current trends and innovative techniques to create unique displays.
- Incorporated new design techniques to create innovative and eye-catching displays.
- Utilized paper, fabric and props to create displays.
- Developed merchandising strategy to efficiently move overstock.
- Developed themes, props and lighting for merchandise displays.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Developed visual merchandising plans and strategies to promote store offerings.
- Monitored and replenished display inventory and restructured according to available stock.
- Proposed new ideas and concepts to enhance merchandise displays.
- Created visual displays to highlight new and featured products.
- Collaborated with store managers to determine best placement for merchandise displays.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Arranged consistent shelves, bins, and racks at [Number] locations by following established planograms.
- Organized store merchandise racks by size, style, and color.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Verified products appeared at correct locations in proper quantities.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
Veyer
Material Handling Wholesale
Addison, IL
01.2024 - 02.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Assistant Manager
BABBAS
Aurora, IL
11.2023 - 02.2024
- Assisted in developing operational strategies to enhance team productivity and service quality.
- Coordinated training sessions for new employees, fostering a collaborative work environment.
- Streamlined inventory management processes, improving accuracy and efficiency of stock levels.
- Implemented customer feedback systems to enhance service delivery and customer satisfaction.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
CERTIFICATION - STERILE PROCESSING
MIDWESTERN CAREER COLLEGE
CHICAGO, IL12-2024
Certificate of Technical Studies - STERILE PROCESSING
MIDWESTERN CAREER COLLEGE
CHICAGO, IL08-2024
Certificate of Technical Studies - American Sign Language
Waubonsee Community College
Sugar Grove, IL02-2022
Associate of Applied Science -
Waubonsee Community College
Sugar Grove, IL03-2017
No Degree -
MIDWESTERN CAREER COLLEGE
McAllen, TX01-2006
High School Diploma -
PSJA HIGH SCHOOL
San Juan, TX05-1989
Skills
- Retail experience
- Store organization
- Cash management
- Planogram execution
- Merchandise presentation
- Product rotation
- Pricing and signage updates
- Cleaning procedures
- Display setup
- Equipment operation
- Loyalty program promotion
- Signage updates
- Styling techniques
- Color coordination
- Marketing
- Purchase processing
- Merchandise lookup
- Returns management
- Store recovery
- Returns handling
- Hospitality and accommodation
- Stock control
- Merchandise labeling
- Restocking processes
- Reliable and punctual
- Product inventory counts
- Pricing and shelf labeling
- Store maintenance
- Friendly and outgoing
- Customer relationship management (CRM)
- POS systems
- Retail buying
- Display signage
- Customer service
- Product knowledge
- Merchandising plan creation
- New store setups
- Display building
- Computer terminal operation
- New display creation
- Relationship building
- Display model assembly
- Originality and creativity
- In-store event promotion
- Quality assurance
Accomplishments
Fluent in Spanish, English and ASL
Certification
CPR
MEDICAL TERMINOLOGY
PHARMACY TECH
STERILE PROCESSING
SURGICAL TECH
Languages
AMERICAN SIGN LANGUAGE
Full Professional
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Merchandise Associate
Habitat for Humanity
01.2025 - 12.2025
Veyer
Material Handling Wholesale
01.2024 - 02.2025
Assistant Manager
BABBAS
11.2023 - 02.2024
CERTIFICATION - STERILE PROCESSING
MIDWESTERN CAREER COLLEGE
Certificate of Technical Studies - STERILE PROCESSING
MIDWESTERN CAREER COLLEGE
Certificate of Technical Studies - American Sign Language
Waubonsee Community College
Associate of Applied Science -
Waubonsee Community College
No Degree -
MIDWESTERN CAREER COLLEGE
High School Diploma -
PSJA HIGH SCHOOL